Systems Support Technician-Media

4 weeks ago

Melbourne, United States LHH Full time

Media Systems Support Technician

Part Time (no more than 25 hours per week) for a 6 Month Contract Role Onsite in Melbourne, Florida

Pay Rate: $19-$23/hr

Must Live in the Melbourne, Florida Area

Must be able to work onsite

The Media Systems Support Technician performs a variety of functions surrounding the in-house integration, implementation and support of broadcast media delivery systems. Once implemented at remote customer locations, these systems facilitate the delivery of digital signage-enhanced television channels to our hospital customers. This role combines a focus on hardware, software, and site-specific integration planning, along with direct interaction with customers to align our solutions and requirements to their environment. Additionally, this role includes pre-deployment device configuration, ongoing systems support functions to address break fix actions, system impairments, and changes within the customers environment. A key component of the support activity includes real-time trouble ticket initiation and management within our service management database and providing back-up support to the Tier 1 tech support team. The skills necessary to perform these functions include an understanding of IT network operations and security, analog and digital RF/cable TV distribution, a basic understanding of file-based media systems, and superlative communication skills. This role also includes occasional support for internal technical infrastructure utilized for our engineering & operations functions, as necessary.

Job Responsibilities

Utilizing customer-provided survey information, assemble, configure, and test appropriate channel delivery solutions using standard building blocks within our media systems toolbox.

In collaboration with others on our internal technical team and other customer-facing staff within the company, provide systems and device level technical support to expedite the resolution of customer issues. Proactively evaluate and respond to issues detected through our network management system.

Assist with the development of site-specific single line system diagrams to serve as a reference for implementation as well as ongoing support.

Provide support to customers as well as field technicians in the course of system implementations or break fix activities. In these situations, critical thinking, understanding of logical signal flow, and use of methodical steps through remote hands are key to successful outcomes, as is effective communication skills.

Occasional support in a Tier 1 role performing initial troubleshooting with customers, initiating and managing service tickets, and performing follow-up tasks.

Assist the engineering team with various system and case-level tasks to ensure media delivery network fidelity.

Participates in overall infrastructure maintenance and support as needed, and generator power systems, monitoring systems, general maintenance, inventory management,

Involvement in various technical projects as needed. Examples include testing of software tools, experimental hardware, bench process methods, innovation efforts, etc.

Assist management with accurate data for various reports and service metrics.

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