Desktop Support Specialist

4 weeks ago


Memphis, United States Motion Recruitment Full time

Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician.


Description:

• Day to Day Responsibilities:

o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.

o Provides level I & II end-user support for software and hardware issues.

o Oversees the daily operations of the local area network.

o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

o Troubleshoots Desktop Virus and malware issues.

o Maintains a daily backup of all network files.

o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

o Performs software and hardware inventory.


• Years Experience Required: 10+ years

• Education Requirements: HSD

• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,

• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus


• Top 5 Must-have Skills:

o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.

o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience

o Ability to triage incoming ticket requests and prioritize.

o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

o Routine reporting and data integrity.



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