Assistant Community Manager

3 weeks ago

Aurora, United States Grand Peaks Full time

We are seeking a driven and results-oriented individual to join our team as an Assistant Community Manager with a primary focus on delinquency collections. This role is critical in maximizing rental income and reducing delinquency rates. The ideal candidate possesses strong communication, negotiation, and organizational skills, as well as a proven track record in collections, and a passion for making a positive impact on the lives of our residents.


Responsibilities:

Delinquency Management: Aggressively pursue delinquent rent collections through a variety of methods including phone calls, emails, and in-person meetings. Resident Communication: Build rapport with residents to understand their financial situations and develop effective payment plans. Legal Process: Initiate eviction proceedings when necessary and coordinate with legal counsel. Data Analysis: Track delinquency rates, identify trends, and implement strategies to reduce delinquency. Performance Metrics: Meet or exceed established collection goals and performance metrics. Incentive Program: Participate in an incentive program tied to delinquency reduction. Administrative Tasks: Maintain accurate resident records, prepare delinquency reports, and assist with other administrative duties as needed. Additional responsibilities include but are not limited to:

  • Build strong relationships with residents, addressing concerns and providing excellent customer service.
  • Maintain accurate and up-to-date resident account records. Organize and maintain office files.
  • Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, legal notices put out per lease).
  • Post all rents, deposits, and fees. Scan in daily bank deposits or have a plan of action if computer/scanner/internet is down.
  • Collect monies from residents to include prior ones. Manage and maintain low delinquency for the community.
  • Prepare and update reports as delegated by Community Manager.
  • Complete welcome cards, record all traffic and follow-up with all customers.
  • Collect all required new lease paperwork, fees and deposits.
  • Daily inspection of models, vacants, and office appearance to ensure readiness.
  • Be aware of local market trends and conditions. Update Market Survey monthly.
  • Complete daily, weekly, monthly leasing and marketing reports as required.
  • Accept service requests and route to maintenance; conduct service follow-up with residents.
  • Inspect property, pick up litter, report service needs to manager or maintenance.
  • Inspect move-outs within 24 hours of the scheduled move-out and vacant apartments as requested by Community Manager.
  • Create flyers and other resident function promotional materials for approval.
  • Knowledge of the budget
  • In the absence of community manager, assume/perform the duties of the community manager. (review Yieldstar dashboard in manager’s absence)


Qualifications:

  • Proven track record in collections, with a strong ability to negotiate and resolve payment issues.
  • Experience in affordable housing preferred.
  • Excellent communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Knowledge of fair housing laws and regulations.
  • Proficiency in RealPage, Onsite & Knock
  • High school diploma or equivalent; college degree preferred.


Salary: $27/hr. + commissions

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