Customer Service Representative

2 weeks ago

Miami, United States Insight Global Full time

Insight Global's client is seeking Bilingual Customer Service Representatives to work onsite Monday - Friday in the Bayfront Park area for a 6 month contract to hire opportunity. Our client is a 3rd party insurance provider who provides coverage to people traveling international outside of the US. The CSR helps coordinate treatment and provide authorizations/issue GOP’s for members in Latin America, Europe, etc. and respond to inquiries pertaining to authorizations and documentation requirements. The role requires communication between medical providers and members.


Responsibilities and Duties:

  • Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP’s according to policy and client authorizations
  • Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers
  • Provide guidance, support and advice to international members seeking medical treatments or procedures
  • Responds to routine phone inquiries and written correspondence related to authorizations and claims status
  • Screens and routes complex cases to the appropriate manager
  • Navigates multiple systems to obtain necessary data to issue GOP’s
  • Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly
  • Able to be a part of a on-call/duties rotating schedule (after normal office hours and weekends)


Required Qualifications:

  • Bilingual - English and French REQUIRED
  • High school diploma/GED required
  • Strong analytical, detail-oriented and accuracy skills are required
  • Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change
  • Desire to work in a small entrepreneurial environment


Preferred Qualifications:

  • 1+ years of experience in customer service, health insurance field a plus
  • Trilingual English, French, Spanish is a plus


Pay Rate: $19/hr during 6 month contract - pay increase upon conversion to perm

Benefits: Medical, Dental, Vision, 401k, Mental Health Resources

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