Customer Service Support Specialist

2 months ago

Maple Grove, United States Data Recognition Corporation Full time

DRC is one of the largest educational assessment and curriculum/instruction companies in the industry.  

This position serves as the first point of contact for our catalog customers.  The individual would handle customer inquiries, process orders, and address billing issues.  In addition, the agent will perform to and maintain acceptable performance levels including but not limited to customer call length, order quality, and overall customer satisfaction.  In addition, the agent may serve as a Subject Matter Expert on Shelf Contracts.

Essential Position Responsibilities:

  • Respond to customer questions and concerns at the district and school levels. Research and resolve customer questions and issues.  Escalate issues as needed.
  • Review and process all orders for completeness. Identify, clarify, and resolve discrepancies with customer and Sales assistance when needed.
  • Enter Sales order information in the appropriate databases for tracking and send order confirmations.
  • Respond timely and accurately to inquiries from various departments including but not limited to Sales, Finance, and Corporate credit. Work closely with Product/Program managers to accurately deliver contract requirements.
  • Create and submit knowledge articles for approval. Articles should be related to products and processes that will ensure accurate information to support catalog customers.
  • Provide project management staff with project support including logging customer calls, telephone and email communications, database maintenance, quality checking, report assembly, and coordinating shipping.

Qualifications

  • Five years of experience working in an inbound call center supporting personal computers, networks, and internet/Web-based applications; two years of which include handling and resolving escalations of first-level support customer issues.  Includes direct customer response with emphasis on quality controls and adherence to productivity metrics requiring managing multiple call volumes or assignments and performing to aggressive performance standards and metrics required.
  • Proficiency in Microsoft Office software (Word and Excel); MS Project and Access experience is a plus.
  • Demonstrated customer service and problem-solving skills
  • Strong communication skills, both verbal and written
  • Strong organizational skills
  • Ability to work effectively as part of a team.

Essential Job Requirements:

  • Report to work promptly when scheduled
  • Be able to work under supervision and accept feedback 
  • Familiarity with Microsoft Office Suite
  • Relate effectively and work respectfully with diverse work groups
  • Ability to consistently perform well during times of increased workload
  • Set and meet deadlines
  • Manage multiple job functions simultaneously
  • Other duties as needed

Reporting to this position:  No direct reports

Physical Requirements:

DRC retains the right to change or assign other duties to this position.

Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Support Specialist

    4 weeks ago

    Maple Grove, United States Data Recognition Corporation Full time

    DRC is one of the largest educational assessment and curriculum/instruction companies in the industry. Summary: The Customer Service Support Specialist position serves as the first technical point of contact for DRC Clients. This position is responsible for providing professional, high-level Customer Service by delivering technical information/instruction...

  • Customer Service Support Lead

    4 weeks ago

    Maple Grove, Minnesota, United States Data Recognition Corporation Full time

    Job Summary:The Customer Service Support Lead position serves as the first point of contact for DRC Support Specialists. This role is responsible for day-to-day operations on the Contact Center floor, including monitoring calls and tickets, and meeting with agents to review performance and attendance.Key Responsibilities:Review Daily Ticket Management to...

  • Sales Support Specialist/Customer Services Representative

    4 weeks ago

    Maple Grove, Minnesota, United States Transition Finance Strategies LLC Full time

    Sales Support Specialist Job DescriptionWe are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at Transition Finance Strategies LLC. As a Sales Support Specialist, you will play a critical role in ensuring the success of our sales team by providing administrative support across all aspects of the sales process.Key...

  • Customer Service Support Specialist

    1 month ago

    Maple Grove, United States Data Recognition Corporation Full time

    DRC is one of the largest educational assessment and curriculum/instruction companies in the industry. This position serves as the first point of contact for our catalog customers. The individual would handle customer inquiries, process orders, and address billing issues. In addition, the agent will perform to and maintain acceptable performance levels...

  • Customer Service Support Lead- onsite

    4 weeks ago

    Maple Grove, United States Data Recognition Corporation Full time

    DRC is one of the largest educational assessment and curriculum/instruction companies in the industry. Summary: The Customer Service Support Lead position serves as the first point of contact for DRC Support Specialists. This position is responsible for day-to-day operations on the Contact Center floor. This includes monitoring calls and tickets as well as...

  • Customer Service Support Lead- onsite

    1 month ago

    Maple Grove, United States Data Recognition Corporation Full time

    DRC is one of the largest educational assessment and curriculum/instruction companies in the industry.   Summary: The Customer Service Support Lead position serves as the first point of contact for DRC Support Specialists.  This position is responsible for day-to-day operations on the Contact Center floor. This includes monitoring calls and tickets...

  • Sales Support Specialist/Customer Services

    4 weeks ago

    Buffalo Grove, Illinois, United States Addison Group Full time

    Sales Support SpecialistDistributionAddison Group is recruiting on behalf of our client, a dynamic company in the distribution industry based in Buffalo Grove, IL.Our client values teamwork, innovation, and dedication and is looking for a skilled Sales Support Specialist to join their growing team.The Sales Support Specialist will play a key role in managing...

  • Pro Services Specialist

    2 months ago

    Maple Grove, United States Floor & Decor Full time

    Floor & Decor - 12575 Elm Creek Blvd. N [Sales Associate / Team Member] As a Pro Services Specialist at Floor & Decor, you'll: Support the PRO desk in-store, including phone calls, manage orders, order follow-up, customer support and escalations; Maintain extensive knowledge about Floor & Decor products; Understand the PRO business to educate the PRO...

  • Customer Service Support Tech

    3 weeks ago

    Elk Grove Village, United States Barton Staffing Solutions Full time

    Client located in Elk Grove seeking a Customer Service Specialist to manage their order fulfillment and insure customer inquiries are handled promptly and accurately. Monday to Friday 7:30 am to 4:30 pm. Pay Rate: $18.00 Hour. Job Responsibilities:Ba Customer Service, Technical Support, Support, Service Manager, Order Fulfillment, Tech, Retail, Staffing

  • Sales Support Specialist

    4 weeks ago

    Maple Grove, Minnesota, United States Transition Finance Strategies LLC Full time

    Are you a detail-oriented and organized individual looking for a challenging role in a fast-paced business environment? We are seeking a Sales Support Specialist to join our team at Transition Finance Strategies LLC.This role will provide administrative support to our sales team, ensuring the company achieves its sales objectives and maintains compliance...

  • Customer Service Host

    4 weeks ago

    Maple Grove, Minnesota, United States Walmart Full time

    Job SummaryThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping experience at the store entrances. The ideal candidate will be responsible for verifying purchases, assisting with returned items, and maintaining a welcoming atmosphere for customers.Key Responsibilities* Greet and assist...

  • Customer Support Specialist

    4 weeks ago

    Maple Shade, New Jersey, United States Bridgeway Benefit Technologies Full time

    Job OverviewBridgeway Benefit Technologies is seeking a skilled Customer Support Analyst to join our Customer Success organization. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our Bridgeway product end-users.This is an exciting opportunity for a motivated and analytical individual who is...

  • Seasonal Support Driver

    4 weeks ago

    Maple Grove, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Ground Support Specialist

    4 weeks ago

    Willow Grove, Pennsylvania, United States Utilities Service Co Inc Full time

    Job Title: Ground Support SpecialistJob Summary: We are seeking a highly skilled Ground Support Specialist to join our team at Utilities Service Co Inc. The successful candidate will be responsible for conducting a comprehensive assessment of the right-of-way prior to aerial saw operations.Key Responsibilities:* Conduct a thorough assessment of the...

  • Seasonal Support Driver

    7 days ago

    Maple Grove, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    6 days ago

    MAPLE GROVE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    4 weeks ago

    Maple Grove, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    4 weeks ago

    MAPLE GROVE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    4 weeks ago

    Maple Grove, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Seasonal Support Driver

    3 weeks ago

    MAPLE GROVE, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy...