Field Service Technician

6 days ago

Coppell, United States Express Employment Professionals - Irving (Dallas Metro) Full time
Description

This is a Manufacturing Position - NOT an IT Job

Based in DFW Texas - Job requires 80% travel

Field Service Technician – Technical Service Engineer – Direct Hire

This position is responsible for carrying out installations of food packaging manufacturing equipment, commissioning, maintenance and ongoing service and support to customers, in a timely and professional manner. 

The role is also responsible for building and maintaining relationships with clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada.

  • Ensure sound knowledge of company products and services is developed and maintained to ensure accurate communication to customers.
  • Collate weekly timesheet and present results to the Technical Services Manager
  • Ensure installations are completed on time and in accordance with all specifications and documentation.
  • Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly.
  • Responsible for providing routine maintenance and planned services of company equipment in accordance with schedules.
  • Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments.
  • Provide training to customers and internally related to proper operation, preventative maintenance, any defective equipment.
  • Assist mechanical engineers with R&D through product trialing.
  • Provide support and work closely with the Sales Team and Customers to conduct product demonstration and trials either in our office or at customer sites.
  • Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received.
  • Repair and test all electronic and mechanical equipment that has been returned.
  • Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships.
  • Attend and work at trade shows / exhibitions held throughout the year (including some weekends).
  • Carryout audits, costing and refurbishment of machines.
  • Assist in generating new customer business and negotiate margins on sales.
  • Maintain knowledge and awareness of competitors and competitor pricing.

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