Community Health Worker

2 weeks ago

Washington, United States Cambia Health Solutions, Inc Full time


Care Advocate II - Community Health Worker























Field-Based position in Seattle Eastside and Portland/Vancouver Areas



  • This is a field-based position with frequent in-state travel required.

  • Must have reliable transportation and you must be located within the areas of the serviced facilities to be considered for this role.

  • Must be able to meet the required patient visits per day.

Seattle Eastside Area:

UW Medical - Seattle, Evergreen - Seattle, Harborview Medical - Seattle, Swedish Medical - First Hill, Swedish Medical - Cherry Hill, Virginia Mason - Seattle, Overlake Medical - Seattle

Portland/Vancouver Metro Area:

Legacy Salmon creek, PeaceHealth Southwest, Legacy Emmanuel, Legacy Good Samaritan, Legacy Meridian Park, Adventist Health Medical, OHSU, Providence Portland.

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.



Who We Are Looking For:

















Every day, Cambia's dedicated team of Care Advocate's are living our mission to make health care easier and lives better.

The Care Advocate II participates in the integrated approach to care management for members. We're seeking a compassionate and motivated individual to join our care management team as a Community Health Worker. In this role, you'll play a vital part in our integrated approach to care management, working closely with members to help them achieve their personal health outcomes.

Are you passionate about helping others achieve their health goals and improving their overall well-being? Do you thrive in a collaborative environment where you can work closely with others to make a positive impact on people's lives? then this role may be the perfect fit for you



What You Bring To Cambia:

Qualifications:

  • Associate's degree

  • Clinical certification such as a CNA, Medical Assistant

  • 5 years of health-related experience including at least 2 years of Care Advocate or similar experience or an equivalent combination of education and experience.

Skills and Attributes:

  • Strong communication skills with the ability to effectively interact with a wide variety of individuals on highly sensitive topics.

  • Strong customer service skills including listening, patience, empathy and maintaining confidentiality.

  • General organization, data entry and administrative skills.

  • Proven ability to effectively handle multiple tasks and prioritize workload.

  • General computer skills (including use of Microsoft Office, Outlook, Internet search).

  • Ability to work a varied schedule such as early evening.

  • Basic knowledge of medical terminology and familiarity with topics such as specific disease and lifestyle topics and related resources.

  • Ability to work independently, to prioritize work, meet deadlines and achieve operational standards.

  • Ability to research and problem solve in a creative manner to reach a solution.

  • Ability to identify when it is appropriate to refer to others.

  • Knowledge of health-related topics and a general understanding of clinical services programs such as Utilization Management, Care Management and Disease Management. Typically demonstrated by at least 2 years of successful Care Advocate experience and ability to handle a wide range of member issues or interventions.

  • Proven ability to effectively engage and motivate others to take action regarding their health.

  • Proven ability to work collaboratively in a team environment and actively contribute to a team success.

  • Ability to understand clinical documentation such as hospital discharge plans or clinical progress notes to make appropriate care management referrals.

  • Demonstrated ability to be pro-active such as taking on additional projects and continuing to develop skills.



What You Will Do at Cambia:

  • Reach out to members through phone or email to engage them in health-related activities and programs, using motivational interviewing and behavioral change principles to encourage participation.

  • Educate members on preventive screenings, discharge and treatment plans, and provide tools and resources to support their health goals.

  • Collaborate with Care Managers to identify and refer members to appropriate resources, ensuring their needs are met and connecting them with licensed clinical staff as needed.

  • Use our care management platform to record and track member interactions, ensuring seamless communication and coordination of care.

  • Provide support and guidance to members in complex healthcare situations, such as hospital discharge or skilled nursing facility admission.

  • Empower members to make informed healthcare decisions, navigate care options, and take actions to improve their well-being and prevent/minimize disease.

  • Identify areas for program improvement and provide recommendations for solutions, supporting the Clinical Services Team with activities such as program communications and training.



Work Environment:

  • May be required to work alternate work schedule or overtime.

  • May be required to work outside normal schedule.

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