Customer Service Representative

4 days ago

Worcester, United States Pride Health Full time

Customer Service Representative


Pride Health is hiring a Customer Service Representative for one of its clients in Massachusetts.

This is a 3-month contract with the possibility of an extension with competitive pay and benefits.


Location – 55 N Lake Ave - Worcester, MA (01655)

Length of assignment – 3 months (Possibility of an extension)

Pay range - $20 - $23 per hour.

Shift – Monday – Friday - 6:00 am - 2:30 pm includes a 30-minute break.


Job Summary

  • Greetings visitors and/or patients for scheduled and/or urgent care appointments and procedures.
  • Confirms and verifies patient demographic and insurance information.
  • May collect co-payments from patients upon arrival.
  • Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, and social services, and refer to the appropriate person or area.
  • Receives and directs phone calls.
  • Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
  • Schedules for urgent care appointments as needed and directed by clinicians.
  • Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
  • Prioritize appointments in a manner that fosters optimum patient care, and efficient utilization of clinical staff, as well as resources.


Requirements

  • High School Diploma Required.
  • Associate or bachelor’s degree Preferred.
  • At least 3 years of relevant Customer Service experience in a healthcare setting.
  • 3 years of related experience, this requirement is waived if the candidate has an associate or bachelor’s degree.
  • Requires the ability to use specialized applications software and computer systems.
  • Necessitates individuals who are multifunctional and able to work under stressful situations.
  • Exemplifies professional behavior and excellent communication and human relations skills.


Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.


Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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