Member Service Specialist

3 weeks ago

Amherst, United States MHEC Full time

MHEC is hiring As an MHEC Member Service Specialists, you will support our 2700+ customer base by successfully executing to the strategy of the member services team, supporting new and existing members on a daily basis to drive growth and increased member spend, and provide overall partnership satisfaction.


▪ Hybrid Work Week: 3 days on site, 2 days remote (Core hours 8 am – 4 pm)

▪ Competitive salary with bonus program

▪ Health and Life Insurance

▪ 403B with company match

▪ Exceptional Paid time off program


This role is not a sit back and wait for the phone to ring role. Your Goal? Support the new membership effort while supporting our existing Members (customers) to ensure they are realizing the full benefit of membership with our organization. This includes:

· Providing exceptional, timely customer service on a daily basis

· Ensuring membership tools and collateral materials are current and readily available

· Recognizing the opportunities to connect a member and our supplier offerings, willingly engaging in the opportunity to softly sell our value

· Supporting new member onboarding and member training

· Preparing data driven reports that support securing new members

· Actively engaging in member and supplier events, highlighting the benefit of MHEC as the Consortium of choice

· A continuous improvement and member enhancement opportunities driven mindset


These are the traits you’ll need to be successful

▪ Ethical. Follow our processes under strict compliance rules with 100% integrity.

▪ Resilient. Take on challenges and when we miss the mark, try again.

▪ Creative. Think out of the box and always asking yourself what else can we try.

▪ Self Directed Juggler. Work independently and get things done.

▪ Cultivator: Develop and maintain collaborative internal and external relationships.

▪ Articulate. Provide accurate information on a timely basis and listen attentively to needs.

▪ Analytical. Use data to tell a story that creates opportunity.

▪ Driven. Passion for exceeding expectations.


Education/Qualifications

▪ 2 years in a direct customer service role

▪ Willingly engages in conversations with others and can sell the organizations value proposition

▪ Experience creating reports from data and navigating the internet for business information

▪ Demonstrated experience servicing customers, supporting requests and following through

▪ Strong math skills and the ability to analyze information

▪ Proficient in Microsoft Office Suite; Strong Excel and Powerpoint required.

▪ Bachelor’s degree desired; supply chain, marketing, or management preferred

▪ Prior experience working in a business to business environment a plus

▪ Spanish speaking a plus.


Physical Working Environment:

▪ Hybrid Work Environment: Monday – Wednesday on site; Thursday, Friday remote

▪ Position is primarily sedentary with extensive computer and telephone work

▪ Regional travel is required to meet with members and to attend events and trade shows. Must have reliable transportation to meet this requirement.

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