Sr. Manager IT

4 weeks ago

Lake Forest, United States STAAR Surgical Full time

JOB OVERVIEW

As a Sr. Business Analyst IT – Sales & Marketing Systems within STAAR Surgical’s Information Technology team, this individual plays a critical role working closely with the business and across the Information Technology organization defining, delivering and supporting IT Sales and Marketing business solutions and supporting roadmaps. In summary this position:

• Provides cost effective business systems and applications analysis in support of the development and implementation of business applications.

• Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration.

• Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements.

• Operates as a liaison between technical personnel and the appropriate end-user departments.

• Evaluates and translates end user needs and problems to technical associates and/or vendors where appropriate.

• Understands the business implications of technical solutions and assists in defining and documenting the technology solutions to support any future business needs.

• Instructs end users new technology and enhancements using all appropriate communication tools as well as providing support for existing system.

• Monitors and maintains applications and restores services for end users.

• Analyzes application problems and coordinates workable solutions.

• Ensures availability and performance of systems and application environments through proactive as well as reactive analysis and maintenance

• Leads new system selection processes including requirement gathering, RFP development, and software vendor selection

• Manages service providers/vendors supporting business systems

• Other duties as assigned.


EDUCATION & TRAINING

● Prefer undergraduate degree and 6-8 years relevant experience or Graduate degree and 4-6 years relevant experience.


EXPERIENCE

• Prefer 10+ years of relevant experience.

• 6+ years working with Sales Force Sales Cloud

• 3+ years of IT management experience managing systems supporting Sales Force Sales Cloud.


SKILLS

● Expert knowledge of business systems processes within the medical device manufacturing industry, including managing accounts and contacts, opportunity management, mange sales teams and activities

● Experience analyzing, designing, configuring, and supporting Salesforce implementations, including integrated apps and tools

● Experience managing and implementing advanced configurations such as custom objects, fields, formulas, validation rules, flows, and workflow rules

● Certified Salesforce Administrator having experience with Sales Cloud, and SFDC Lightning framework

● Understands impact of emerging business trends and their implications for STAAR Surgical and its customers.

● Excellent mentoring skills for developing subordinate staff.

● Expert knowledge of and ability to put into practice commonly used SDLC methodologies (Waterfall, Agile, etc.).

● Lead large scale or complex business systems and application upgrades/ enhancement development and installations

● Define cost and time estimates for implementation/development projects

● Provide Level 1 support for the applications in the portfolio


STAAR Surgical is an equal employment opportunity employer

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