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Front Office Agents

4 months ago

Seattle, United States Warwick Hotel Full time
Job DescriptionJob Description

Warwick Seattle is looking for dependable individuals to join our team as Front Desk Agent. Front Desk Agents are responsible for supporting our guests before and during their stays, and also act as the first impression and interaction for many of our guests. Some key duties are:

  • Check guests in and out.
  • Answer telephone calls and multi-task between guests in front of you and guests calling.
  • Be a primary point of contact for guest inquiries and complaint resolution.
  • Taking individual and group room reservations and perform accurate input of reservation information into the Property Management System
  • Ensure you remain informed of pertinent information for the hotel and the market, such as restaurants and attractions
  • Other support as needed from time to time

All Front Desk Agents are expected to have, at minimum, the following abilities and knowledge:

  • One year of customer service experience, preferably in hospitality or front line retail.
  • Ability to multitask and work well under pressure.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace. English is a requirement.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.

This is a great opportunity to join a prestigious hotel group at the ground level. Training is provided. Full-time positions. Open availability for days and evenings is required.

If you are interested in part-time only, and your availability includes Friday, Saturday, and Sunday open hours, we will consider this, but please make it clear this is your preference when you apply.