Workplace Manager

7 days ago

Charlotte, United States Luxer One® Full time

At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem. Whether it’s last-mile delivery at multifamily properties and offices, or buy online and pick-up in-store orders in retail, we are dedicated to finding the best solutions for our customers. We are currently experiencing rapid growth and we are seeking a Workplace Manager to lead the charge in our Charlotte, NC office


We are seeking a proactive and organized Workplace Manager to oversee and facilitate various people operations functions within our organization. The Workplace Manager will be responsible and accountable for proactively managing Human Resource requests, IT requests, and facilities requests to ensure the smooth functioning of our workplace environment. The ideal candidate is an ambassador for Luxer One, discrete, approachable, and process-oriented. They possess strong communication skills, a positive disposition, attention to detail, and is a problem solver. This person loves to drive events, is a culture leader and will be the “go-to” in our Charlotte office


Key Responsibilities | Accountability


Human Resource Request Coordination

  • Manage employee onboarding and offboarding processes in collaboration with the HR department.
  • Employee relations coordination and involvement (including, but not limited to, sitting-in on performance management discussions such as terminations and disciplinary action)
  • Facilitate employee training sessions and workshops on workplace policies and procedures.
  • Set up designated areas before company meetings, including audio/video and seating needs.
  • Assist with HR-related inquiries and campaigns, such as benefits administration, payroll adjustments, and policy interpretation.
  • Maintain accurate records of employee data and documentation.
  • Ensure compliance with mandatory training and company events.
  • Adhere to the Luxer One Core Values, Vision, and Mission


IT Request Management

  • Serve as the primary point of contact for all IT-related requests from employees and for onboarding and offboarding. Fielding as necessary, and working closely with our IT Workplace Manager (subject matter expert).
  • Coordinate with the IT team and leadership to physically deploy fixes for technical issues, company equipment, software installations, hardware repairs, and network connectivity problems.
  • Track and prioritize IT requests to ensure timely resolution. Follow-up and direct as necessary.
  • Provide technical support and guidance to employees as needed.


Facilities Request Oversight

  • Handle facilities-related requests, including office maintenance, equipment procurement, and space planning.
  • Order supplies and in-house catering.
  • Liaise with vendors and service providers to ensure timely delivery of services and repairs.
  • Conduct regular inspections of the workplace environment to identify potential safety hazards or maintenance issues.
  • Respond to, and work with leadership on facilities requests and workplace optics.
  • Develop and implement protocols for emergency response and evacuation procedures.


Cross-functional Collaboration

  • Collaborate with department heads and team leaders to understand their specific needs and requirements.
  • Act as a liaison between different departments, offices, employees and locations to facilitate communication and problem-solving.
  • Participate in cross-functional projects and initiatives aimed at improving workplace efficiency and productivity.


Qualifications

  • Proven experience in human resources, workplace management, facilities coordination, or a similar role.
  • Be proficient with using an Apple Mac and iOS/Apple as well as Google Workspace (G-Suite) environment.
  • Ability to ramp up on HR and General IT systems.
  • Excellent organizational skills and attention to detail.
  • Effective written and verbal communication and interpersonal abilities.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Knowledge of relevant laws and regulations governing workplace operations is a plus.
  • Ownership of the role and responsibilities.
  • Be flexible, discrete, and approachable.


Additional Information

  • This is a full-time, in-office position based in Charlotte, NC.
  • The Workplace Manager will report to the HR Executive based in Sacramento, CA, and be on the Human Resources Team.
  • Salary and benefits will be commensurate with qualifications and experience.


Benefits

  • You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.
  • As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
  • A generous benefits package (Medical, Vision, Dental)
  • 401K with employer match
  • Accrued Paid Time Off
  • Accrued Paid Sick Leave

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