Sr. System Administrator

6 months ago

Norfolk, United States Hampton Roads Transit Full time

The Sr. Systems Administrator is at the forefront of deploying and supporting new technologies at HRT. In support of the strategic initiatives following the established project plan under the direction of the Director of Technology Services, implement and support datacenter infrastructure using “Cloud First” approach, augmenting existing on-prem data centers with SaaS and IaaS solutions when feasible. Build and maintain on-prem infrastructure to support Agency needs. While acting as a top-level support tier, provide problem resolution services for all escalated issues.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

  • Takes part in all phases of the infrastructure system lifecycle including requirements gathering, hardware design, software deployment and configuration, testing, commissioning, cutover, integration, documentation, and ongoing maintenance.
  • Configures and deploys hardware including servers, storage, networking, end-point devices, etc. at all HRT sites as needed to support ongoing projects and initiatives.
  • Deploys and configures operating systems, services, and applications on existing infrastructure in support of the agency’s line of business applications such as Intelligent Transportation Systems, Enterprise Resource Planning Systems, Revenue Systems, Business Intelligence & Database Systems, Safety and Security Systems.
  • Builds out, tests, and commissions virtualization solutions utilizing VMware vCenter, Microsoft Hyper-V, or Microsoft Azure IaaS platforms.
  • Deploys workloads into a virtualized environment through either new VM provisioning or by utilizing a P2V (physical to virtual) conversion approach.
  • Develops and executes infrastructure Preventative Maintenance Plans.
  • Implements software and firmware updates in accordance with the manufacturer guidelines for the entire datacenter stack, including hardware, storage, operating system, hypervisors, applications, and associated management tools.
  • Establishes and maintains cyber security posture for entrusted systems through application of sound cyber security engineering principles such as implementation of access control, utilization of least privilege principles, central authentication mechanism deployment, as well as following vendor recommendations.
  • Monitors internal system operations, troubleshoots and repairs system accordingly.
  • Takes a leading role in the Incident Response activities including identification, stabilization, resolution, documentation, and closure as per established guidelines.
  • Assures State of Good Repair compliance.
  • Provides support for safety-sensitive Supervisory Control and Data Acquisition (SCADA) systems.
  • Performs after-hours “on call” duties as per established policies and rotation schedule.
  • Implements, tests, and provides ongoing support for the backup solutions using “backup to disk” and “backup to cloud” methodologies.
  • Strives for automation and centralized management solutions deployment in all implementations; administers SCCM server.
  • Configures endpoint antivirus protection, intrusion detection systems, host firewalls; integrates with security systems; establishes log collection.
  • Develops and maintains System Design Documentation, Tailored Procedure Documents, and other supporting documentation.
  • Provides support for the specialized Transit line-of-business software packages and systems.
  • Performs advanced Office 365 administration tasks, including Exchange, OneDrive, Teams, etc.
  • Monitors various system logs for problems or unusual behavior.
  • Follows principles of Project Management, Change Management, and Configuration Management.
  • Remains a cyber security practitioner at all times.
  • Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
  • Performs other duties as required by the Director of Technology Services.

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