System Administrator

1 month ago

Atlanta, United States LanceSoft, Inc. Full time

Pay Rate: $40.00/hr to $42.00/hr on W2

Location: Atlanta, GA (hybrid)


The Global Technology Operations Center is a 24/7/365 first-line operations and incident management team that supports client.


Typical Day in the Role for a candidate:

  • The Systems Administrator responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events.
  • The Systems Administrator will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Job Responsibilities:

  • Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately.
  • Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.
  • Collaborate with other groups to set standards and document production configurations.
  • Recommend policies and procedures to be used to support the Digital Services environment.
  • Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.
  • Improve performance and scalability within operations support environments by researching, evaluating and recommending new technology products and services
  • Continuously updates job knowledge by participating in educational opportunities, open-source user groups, reading professional publications and white papers.
  • Stays abreast of current and cutting-edge Internet operations best practices, establishes personal professional network
  • Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.
  • Works closely with business owners on change and maintenance windows/requests
  • Must be able to support on-call duties as needed.

Must Have Skills / Requirements:

1) 2+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix.

2) Excellent Internet application support experience within open-source platform environments.

3) Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting.

4) Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker and other container orchestration solutions.

5) Configuration experience with commercial, open source and SaaS based monitoring tools {Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch and etc} .

6) Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)

7) Must be able to support on-call duties as needed.


"Nice to Have Skills / Preferred” Requirements

1) Demonstrable experience with one or more web/systems programming languages such as Python, PHP, Ruby, Javascript, Perl, HTML/CSS.

2) Experienced with ServiceNow, PagerDuty, JIRA, and Confluence.

3) Knowledgeable in video encoding and streaming concepts and technologies


Education / Certifications

  • Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.


  • Must be able to willing and able work a rotational 24x7 schedule including weekends, and on-call rotations and duties as needed

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