Service Now Developer Tableau
4 weeks ago
Service Now Developer Tableau & Power BI mandatory
Job Description: Develop some supportability and analytics tools for a Support Readiness and Supportability team. These tools will help spotlight trends and KPI improvement opportunities. Case and Data Analysis for top Case Drivers. Help review readiness content provided by Engineering teams to help with Support Readiness. Build reports and work with large data sets to define problems, establish facts and draw conclusions that enable you to act on findings. Concisely package and present findings.
Skills required:
• 5+ years of software development experience to author tools that can parse/scan code to pick out certain constructs.
• Ability to work with large amounts of data.
• Experience in creating dashboards/visualizations using Tableau, PBI or ServiceNow
• Experience in data analysis and ability to visualize data in different formats
• Understanding the basic concepts of Power BI/BI AI tool features, familiarity with Quick Insights, Smart Narratives, Anomaly Detection and its applications.
• Ability to explore the potential of data analytics, proactively discover opportunities to build tools and solutions.
• Past experience with ServiceNow platform.
• Ability to understand the needs of support in regards to enabling them on new features.
Project Name
What Access is Required
Details /Output
Estimated time
Skills Required
Error Code Analysis
Access to Service now Source Code
Access to Now Support case data
Listing of Errors in source code
List of Errors in Cases
Potential KBs that can be related based on taxonomy
Scripting, regex parsing, servicenow development (reporting and dashboards)
Supportability analysis framework
Access to now Support case data
Access to bdtableau and UTG tableau framework
Report Automation - Automatically load data into analysis framework
Pre-canned reports/dashboards that showcase problematic Business Areas
Alerting framework for support delivery/Product owner
Utilizes spreadsheets, now support, tableau, powerBI
Service now developer – ability to create dashboards and reports
Readiness
Access to unreleased IP
Ad hoc delivery team requests that are approved (case analysis)
Implementation of tooling to highlight potential problematic Features based on key words in the User Story
Assistance with TOI Reimagined for Xanadu release
Scripting, regex parsing, servicenow development
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