Hotel General Manager

2 weeks ago

Jonesboro, United States Horizon Hospitality Associates, Inc Full time

We are thrilled to announce an exciting opportunity for an experienced and enthusiastic Hotel General Manager to lead our exceptional team in Jonesboro, AR. Nestled in the heart of the city, this hotel offers unparalleled comfort and convenience to guests, boasting amenities such as a 24-hour fitness center, outdoor pool, and expansive meeting space. Located just miles from Arkansas State University and Caraway Shopping Plaza, and Centennial Bank Stadium, this property is the perfect destination for both leisure and business travelers. Guests can indulge in complimentary breakfast and WiFi while exploring nearby attractions like Craighead Forest Park. We are seeking a dynamic individual with a passion for hospitality and a commitment to delivering memorable guest experiences.


Key Responsibilities:

1 Strategic Leadership:

  • Develop and execute strategic plans to achieve the hotel's financial and operational objectives.
  • Inspire and motivate the hotel team to uphold high standards of service excellence and guest satisfaction.
  • Monitor industry trends and competition to identify opportunities for growth and innovation.

2 Operations Management:

  • Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
  • Ensure efficient utilization of resources to maximize productivity and profitability.
  • Maintain the highest standards of cleanliness, safety, and maintenance throughout the property.

3 Revenue Management:

  • Develop and implement revenue management strategies to optimize room occupancy and rates.
  • Monitor market dynamics and adjust pricing strategies accordingly to maximize revenue.
  • Identify and capitalize on opportunities to enhance revenue streams, such as catering events and partnerships.

4 Guest Satisfaction:

  • Cultivate a guest-centric culture focused on exceeding guest expectations and building long-term loyalty.
  • Monitor guest feedback and implement action plans to address areas for improvement.
  • Lead by example in delivering exceptional customer service and resolving guest issues promptly and professionally.

5 Community Engagement:

  • Build strong relationships within the local community to enhance the hotel's reputation and visibility.
  • Participate in community events and initiatives to support local businesses and organizations.
  • Act as a brand ambassador for the hotel, promoting its unique offerings and contributions to the community.


Qualifications:

  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a leadership role.
  • Strong leadership, communication, and interpersonal skills.
  • Proven track record of driving revenue growth and achieving operational excellence.
  • Knowledge of industry trends, best practices, and regulatory requirements.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.


Join us in creating unforgettable experiences for our guests and shaping the future of hospitality in Jonesboro - apply today


Only qualified candidates will be contacted.

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