Billing Specialist

4 days ago


Jacksonville Beach, United States Coastal Pediatric Therapy Center Full time

Who We Are

Coastal Pediatric Therapy Center is a multidisciplinary pediatric practice dedicated to providing the highest-quality play-based therapy services in Jacksonville since 1996. We have a full-time billing specialist position available at our Jacksonville Beach location, where we provide speech, occupational, and physical therapy.

Join our fantastic team and work in a fun and fulfilling environment focused on helping children


Your typical day will involve:

  • Answering billing-related questions from patients' caregivers, insurance carriers, and therapists
  • Supporting the front-office staff in charging for daily appointments
  • Collecting payment for past-due balances while maintaining positive relationships with patients' caregivers
  • Managing credit card authorizations for recurrent billing
  • Managing documentation requests from insurance carriers for medical records
  • Supporting the clinical and administrative teams by calling insurance carriers with inquiries or requests
  • Reviewing and submitting claims promptly
  • Documenting detailed notes from communications with insurance carriers, patients' families, and team members regarding billing
  • Supporting Directors with various daily tasks


The skills required for this position include:

  • Strong critical thinking and analytical skills
  • Advanced organization, written, and verbal communication skills
  • Ability to confidently and courteously discuss billing-related matters with parents
  • Comfortable asking questions and eager to learn
  • Able to remain calm and patient when dealing with potential barriers that are inevitable with insurance payers
  • EMR experience preferred
  • Knowledge of commercial insurance and Medicaid preferred
  • Payment processing experience preferred
  • Understands and appreciates the importance of detailed documentation and note-taking when working with insurance and billing
  • Customer service experience in a pediatric setting working under HIPAA regulations
  • Competent use of computer systems, processing payments, and experience with Google docs/sheets
  • The ability to work well in a team environment, appropriately manage priorities, delegate tasks if needed, and handle conflict in a reasonable and professional manner
  • Efficient and accurate data entry skills
  • A proactive work ethic and the ability to complete tasks without being micro-managed
  • A passion for helping children with special needs and can be a compassionate and patient resource for families.


Our work environment includes:

  • Team-oriented environment
  • On-the-job training
  • Casual work attire
  • Regular social events
  • Safe work environment
  • Growth opportunities
  • Flexible working hours


Work Remotely

  • Not eligible until 1 year of employment


Expected hours: 32 – 40 per week


Benefits:


  • 401(k) matching
  • Dental Insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:


  • Monday to Friday

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