Business Systems Analyst/ Scrum Master

5 days ago


Alameda, United States Insight Global Full time

Insight Global

Title: Business Analyst/ Scrum Master

Terms: 12 months + ongoing extensions

Location: Remote PST hours


Responsibilities:

  • Lead the scrum team in using Agile methodology and scrum practices
  • Helping the product owner and development team to achieve customer satisfaction
  • Lead the scrum and development teams in self-organization
  • Remove impediments and coach the scrum team on removing impediments
  • Help the scrum and development teams to identify and fill in blanks in the Agile framework
  • Resolve conflicts and issues that occur
  • Help the scrum team achieve higher levels of scrum maturity
  • Support the product owner and provide education where needed
  • Facilitate meetings (daily scrum, sprint planning, sprint demo and retrospective)
  • Provide timely and professional responses to client inquiries or escalate as appropriate
  • Respond to user support requests and assist with application level issues as necessary
  • Understand application functionality and follow up on releases with Product teams, understand the current features, know issues and FAQ of the applications
  • Understand Enterprise/ organization level changes and coordinate with platform and product teams to verify impacts post changes
  • Understand platform architecture, work with other operations team, participate in issue triage calls to drive fixes to production
  • Analyze moderate complexity business processes and information needs of the client
  • Coordinate releases with respective support teams
  • Collaborate with staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes


Qualifications:

Education details


Required Skills:

  • Scrum Master
  • Strong documentation, being able to capture and articulate requirements
  • Serve as information exchange point between engineers, stakeholders and PO- ensuring the stories are within scope


Preferred Skills:

  • Familiar with scrum team practices and scrum ceremonies
  • Creative problem-solving skills
  • A can-do attitude and dedicated team player
  • Strong written and verbal communication skills
  • Ability to collaborate and work cross-functionally in matrix managed organization
  • Exemplifies and promotes Agile values and principles
  • Outstanding communication, facilitation, negotiation, and coaching skills
  • Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices
  • Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
  • Planning and problem solving with product management and delivery teams
  • Ability to analyze and think quickly and to resolve conflict




Equal Opportunity Statement:

Include a statement on commitment to diversity and inclusivity.


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