Director of Housekeeping

4 weeks ago

Charleston, United States Snelling Hospitality Executive Search Full time

POSITION OBJECTIVE

The Hotel is seeking a Director of Housekeeping to manage the day-to-day and long-term operations of the Housekeeping and Laundry departments.


ESSENTIAL JOB FUNCTIONS


  • Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity, and guest satisfaction
  • Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services
  • Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies
  • Oversee divisional matters as they relate to federal, state and local employment and civil rights laws
  • Professionally represent the hotel in community and industry organizations and events
  • Participate as a team player with all departments
  • Provide constructive feedback to all departments
  • Be a leader and a role model to all employees
  • Experience in a fast-paced environment in which they have shown they can conduct multiple tasks and meet deadlines
  • Must be Confident, Flexible, Detail oriented, Self-starter, Adapt to change easily, Team player willing to do whatever it takes to meet goals and objectives, Drive for continuous improvement
  • Must have exceptional interpersonal, clear verbal, and written communication skills.
  • Candidate must have attention to detail, be able to multi-task, possess the ability to work in a fast-paced environment, have experience handling customer service issues, and be a team player


EDUCATION/EXPERIENCE


  • Bachelor's degree preferred, (3-5) years related experience
  • Luxury hotel experience required


REQUIREMENTS


  • Read and interpret documents in English such as periodicals, journals and manuals
  • Able to write for various channels, routine reports, correspondence, business letters, and summaries using prescribed format and conforming to all rules of punctuation, grammar, diction, and style
  • Ability to speak effectively before groups such as business partners, clients or employees
  • Apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram form
  • Able to apply mathematical skills to interpret financial information and to prepare reports and budgets
  • Read and interpret business records and statistical reports
  • Make business decisions based on reports and facts, as well as on experience and personal insight
  • Must have sufficient computer skills that allows the individual to be able to use, in a proficient manner, all issued software programs including but not limited to: Excel, Opera, Nuvola, SharePoint and Microsoft Office

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