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Level 2 Desktop Technician
2 months ago
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell
Our client is currently seeking a Level 2 Desktop Technician to provide technical support onsite in Denver, CO. The ideal candidate must have a valid driver’s license and reliable transportation.
Duties and Responsibilities:
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Provide exceptional customer service interfacing with high-profile client executives onsite
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Familiar with various operating systems (e.g. Windows OS, OSX)
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Manage triage, troubleshooting, and resolution to client scope on IT equipment
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Document efforts, issues, and resolutions, and close cases / tickets daily
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Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
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Complete all assigned projects and tasks
Skills and Qualifications:
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Minimum 1 to 2+ years of IT support work experience
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Familiarity with various operating systems (e.g. Windows OS, OSX, Linux / Unix)
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A+ Certification
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OEM Certifications (Dell / Lenovo Etc)
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Apple / Mac Experience
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Experience imaging from Network and USB
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Laptop / Desktop / Printer hardware and software support experience
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ServiceNow experience a plus
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Excellent time management and reporting skills
$24.00 - $26.00 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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