Desktop Support Technician

2 weeks ago

Denver, United States Link Technologies Full time
  • JOB-7042
  • Desktop Support Technician
  • Denver
  • Contract
  • Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Desktop Support Technician to join our team in Denver, CO.

    REQUIREMENTS

    • Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
    • Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
    • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
    • License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date
    PREFERRED EDUCATION, EXPERIENCE, & SKILLS
    • Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
    • Be a strong communicator and detail oriented
    • Experience supporting Windows 10, 11
    • Experience supporting Microsoft Office 365
    • Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
    • ServiceNow experience
    • Experience and knowledge in ITIL process handling incident, change and problem management
    • Independent self-starter able to collaborate actively with others in a cross-functional team
    • Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
    • SCCM, Cisco AnyConnect/Secure Connect experience a plus
    • Can lift equipment up to 50 lbs.
    RESPONSIBILITIES
    • Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
    • Image computers, install applications using in-house tools (SCCM / PXE boot)
    • Responds to calls, chats, service tickets, and dispatched requests for technical support
    • Diagnoses and fixes endpoint network, software, and hardware issues
    • Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
    • Communicates with users on proper computer uses and policies utilizing excellent customer service skills
    • Provides ad-hoc training to users and groups on hardware and software systems
    • Works with other IT teams on complex Incident and Request resolutions
    • Maintains computerized inventory of computer equipment through our support platform
    • Creates and maintains Knowledge-Based articles for support
    • Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
    • Helps with office moves, new hire setups (moving and set-up of IT equipment)
    • Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations
    • Business travel may be required to perform some support activities utilizing City fleet vehicles
    ON-SITE WORK ENVIRONMENT
    • 100% in-person requirement.
    WORKING CONDITIONS
    • Work is performed in an office environment.
    PAY INFORMATION
    • Hourly Range: $25.00/hr. - $33.00/hr.


    Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
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