End User Field Services

1 month ago

Boston, United States NTT DATA Services Full time

Req ID: 294991 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a End User Field Services to join our team in Boston, Massachusetts (US-MA), United States (US).

• This is often a college graduate who has mastered the basic principles of the role and is able to handle more complex problems and projects.
• Most problems they handle require standard solutions.
• They may manage small projects with oversight from their supervisor.
• Performs advanced troubleshooting techniques to address complex technical issues.
• Identifies risks and develops solutions for client tasks.
• Serves as escalation and issue resolution point for onsite technicians.
• Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues.
• May distribute workload among team members.
• May prepare documentation to record and track issue resolutions.
• Makes recommendations for process improvements within the department.
• Often provides team leadership and mentoring.

• Typically requires 4-6 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Proficient in Windows based operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook.
• Good knowledge of Linux/Unix operating systems may be required. 
• Advanced client service skills.
• A+ desktop or equivalent skill set is required; MCP, MCSE, CNE or Network+ certification is preferred
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Some travel including overnight domestic or international trips may be required.
 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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