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Field Service Technician

2 months ago

Rome, United States eXcell Full time

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 

Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Rome, NY and provide unparalleled technical support. This Technician will travel within a radius of 50 to 125+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.

Duties and Responsibilities:

  • Provide support on IT / Data problems

  • Track and monitor issues, provide notes and feedback and be consistent with documentation

  • Understand AC / DC and backup power concepts

  • Manage triage, troubleshooting, and resolution to client scope on IT equipment

  • Document efforts, issues and resolutions, close cases / tickets daily

 
Skills and Qualifications:

  • Minimum 1+ years of technical support experience

  • CompTIA A+ (Required)

  • Net+ CompTIA certification preferred

  • Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)

  • Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment

  • Experience desired in copper and fiber cabling and various terminating connectors

  • Exceptional customer service skills

  • Must be self-motivated and have the capability to complete projects ahead of schedule

  • Excellent time management and reporting skills

  • Will occasionally work at heights of 20' to 25', lift equipment training provided

  • Must be able to lift 25 lbs.



$18.00 - $22.00 per hour
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.