Senior Digital Guest Director

2 days ago

Canton, United States CMB Staffing Solutions Full time

Job Description & Summary

The Sr. Director - Digital Guest Experience is responsible for defining and delivering the vision, roadmap, and KPIs for the end-to-end digital guest strategy at their client, inclusive of consumer facing digital solutions (e.g., app, kiosks, digital menu boards, etc.), the customer loyalty program, and customer communications through owned channels (e.g. email, push). In this role you will oversee 4-7 team members, responsible for driving digital sales via opportunities to achieve revenue targets, conversion goals, and a positive guest digital experience. This role will serve as the digital and loyalty SME for client's to inform the business, franchisees, and critical stakeholders on digital and loyalty best practices, emerging trends, and competitor performance and will work with cross-functional teams in Marketing, Product Management, and Technology to prioritize and deliver against the strategy. The position reports directly to the SVP - Digital Guest Experience and is based in greater Boston.


RESPONSIBILITIES

  • Develop the on and off premise strategy within the context of digital and owned channels, identifying growth and optimization opportunities
  • Contribute to the digital guest technology roadmap by defining core business problems that require technology support
  • Collect market intelligence on digital/loyalty trends across competitors to identify gaps and opportunities to improve capabilities
  • Partner with internal stakeholders and restaurant operations teams to capture requirements and capabilities required for critical business initiatives
  • Own the ongoing analysis of product solutions to identify and quantify improvement opportunities and downstream business impacts
  • Provide thought leadership and subject matter expertise for all digital and loyalty solutions
  • Define holistic marketing strategy for digital customers to drive activation, engagement, retention and incremental sales across digital channels
  • Partner with Analytics team to measure success of digital engagement, loyalty program health and marketing tactics; make improvements to increase customer engagement and lifetime value
  • Provide clear communication of digital, loyalty and owned marketing strategy and performance with internal stakeholders (leadership and franchisees)


EDUCATION & EXPERIENCE QUALIFICATIONS

  • 4 Year / bachelor’s degree
  • 10 years of e-commerce strategy, digital marketing, CRM and/or loyalty experience
  • A minimum of 5 years’ experience in the B2C ecommerce space (hospitality experience is a plus)


REQUIRED KNOWLEDGE, SKILLS or ABILITIES

  • Demonstrated people leadership skills proven in fostering a positive and productive working environment
  • Proven ability to influence decisions and drive change
  • Experience with ecommerce businesses and the high-level processes and technologies involved
  • Experience in CRM and/or loyalty space and managing complex initiatives
  • Demonstrated experience with analytical and critical thinking skills; ability to use data to break down complex problems and formulate plans
  • Availability to travel up to 10%

  • Senior Digital Guest Director

    5 hours ago

    Canton, United States CMB Staffing Solutions Full time

    Job Description & SummaryThe Sr. Director - Digital Guest Experience is responsible for defining and delivering the vision, roadmap, and KPIs for the end-to-end digital guest strategy at their client, inclusive of consumer facing digital solutions (e.g., app, kiosks, digital menu boards, etc.), the customer loyalty program, and customer communications...

  • Senior Digital Guest Director

    1 week ago

    Canton, United States CMB Staffing Solutions Full time

    Job Description & SummaryThe Sr. Director - Digital Guest Experience is responsible for defining and delivering the vision, roadmap, and KPIs for the end-to-end digital guest strategy at their client, inclusive of consumer facing digital solutions (e.g., app, kiosks, digital menu boards, etc.), the customer loyalty program, and customer communications...

  • Senior Digital Guest Director

    6 days ago

    Canton, MA, United States CMB Staffing Solutions Full time

    Job Description & SummaryThe Sr. Director - Digital Guest Experience is responsible for defining and delivering the vision, roadmap, and KPIs for the end-to-end digital guest strategy at their client, inclusive of consumer facing digital solutions (e.g., app, kiosks, digital menu boards, etc.), the customer loyalty program, and customer communications...

  • Dining Services Director

    2 weeks ago

    Canton, Georgia, United States WICKSHIRE SENIOR LIVING GROUP Full time

    Job Title: Dining Services DirectorJob Summary:The Dining Services Director is responsible for coordinating all food service activities of the community. This includes supervising, training, and coordinating activities of kitchen associates engaged in purchasing and preparing food and supplies. The Director will work in partnership with the Executive...

  • Senior Data Architect

    3 weeks ago

    Canton, Ohio, United States Digital Prospectors Full time

    Job Title: Senior Data EngineerJob Summary:Digital Prospectors is seeking an experienced Senior Data Engineer to join their team. The successful candidate will play a crucial role in supporting the organization-wide data management and system integration needs.Key Responsibilities:* Design and build scalable and reliable data infrastructure and pipelines for...

  • Senior Data Architect

    3 weeks ago

    Canton, Ohio, United States Digital Prospectors Full time

    Job Title: Senior Data EngineerJob Summary: Digital Prospectors is seeking an experienced Senior Data Engineer to support our organization-wide data management and system integration needs. The ideal candidate will have expertise in Microsoft Azure cloud services and a strong background in data engineering.Key Responsibilities: Design and build scalable and...

  • Senior Data Engineer

    1 month ago

    Canton, United States Digital Prospectors Full time

    Position: Senior Data Engineer (Azure)Location: Canton, MA (Remote – candidates must be located on the East Coast)Length: Direct HireJob Description:Our client is seeking an experienced and highly motivated Senior Data Engineer to join their team. The Senior Data Engineer will play a crucial role in supporting the organization-wide data management and...

  • Senior Data Engineer

    2 months ago

    Canton, United States Digital Prospectors Full time

    Position: Senior Data Engineer (Azure)Location: Canton, MA (Remote – candidates must be located on the East Coast)Length: Direct HireJob Description:Our client is seeking an experienced and highly motivated Senior Data Engineer to join their team. The Senior Data Engineer will play a crucial role in supporting the organization-wide data management and...

  • Activities Director

    5 months ago

    Canton, United States Phoenix Senior Living Full time

    Description The Retreat at Canton is seeking a Activities Director (Program and Outreach Director) to join their team! The Program and Outreach Director reports directly to Executive Director. PURPOSE Activities Director The Program and Outreach Director is responsible for developing, leading and overseeing a resident centered activities and...

  • Executive Director

    1 week ago

    Canton, United States WICKSHIRE SENIOR LIVING GROUP Full time

    Job DetailsJob Location Wickshire Canton - Canton, GA Position Type Full Time Job Shift Any DescriptionJob Summary: Leads and directs the community to create and maintain a vibrant and engaging living environment for Wickshire residents and a great place to work for associates. Sets a leadership example for others to follow and oversees day to day business...

  • Program and Outreach Director

    3 weeks ago

    Canton, Ohio, United States Phoenix Senior Living Full time

    Program and Outreach DirectorThe Retreat at Canton is seeking a Program and Outreach Director to lead their resident centered activities and outreach program.The Program and Outreach Director reports directly to the Executive Director and is responsible for developing, leading, and overseeing a resident centered activities and outreach program that promotes...

  • Executive Director

    4 weeks ago

    Canton, Georgia, United States Phoenix Senior Living Full time

    Executive Director OpportunityThe Retreat at Canton is seeking an experienced Executive Director to lead their team in delivering exceptional senior living services.Key ResponsibilitiesOversee hands-on operations execution at the community level, ensuring financial performance, employee leadership, and resident satisfaction.Manage the community in accordance...

  • Executive Director

    2 weeks ago

    Canton, Georgia, United States Phoenix Senior Living Full time

    Job DescriptionPhoenix Senior Living is seeking a highly skilled Executive Director to lead our operations team.The ideal candidate will have a strong background in senior living, with experience in managing day-to-day operations, financial performance, and resident satisfaction.Key responsibilities include:Ensuring compliance with all laws and regulations...

  • Senior Sales Director

    2 weeks ago

    Canton, Ohio, United States Mobilelink Full time

    Job Title: Senior Sales DirectorJob Summary:We are seeking a highly experienced Senior Sales Director to lead our sales team and drive business growth. The ideal candidate will have a proven track record of success in sales leadership and a deep understanding of the wireless industry.Key Responsibilities:Lead and manage a team of sales professionals to...

  • Licensed Nurse

    2 weeks ago

    Canton, Georgia, United States Cedarhurst Senior Living Full time

    Nursing Care Professional OpportunityCedarhurst Senior Living seeks a dedicated and compassionate Nursing Care Professional to join our team. As a Licensed Nurse, you will play a vital role in providing high-quality care to our residents, promoting their physical, personal, and emotional well-being.Key Responsibilities:Provide nursing care to residents in...

  • Senior Sales Director

    2 weeks ago

    Canton, Ohio, United States Mobilelink Full time

    Job SummaryMobilelink is seeking a highly skilled Senior Sales Director to lead our sales team and drive business growth. As a key member of our leadership team, you will be responsible for developing and executing sales strategies to meet our business objectives. Key ResponsibilitiesDevelop and implement sales strategies to drive business growth and meet...

  • Sales Director

    2 weeks ago

    Canton, Ohio, United States Brookdale Senior Living Full time

    OverviewVoted by Newsweek as one of America's Greatest Workplaces for Diversity, Brookdale Senior Living is seeking a Sales Manager to join their winning team.A Senior Living Community specializing in Assisted Living, we offer a unique opportunity for a motivated individual to make a difference in the lives of our residents and their families.About the Sales...

  • Dining Service Associate

    4 weeks ago

    Canton, Georgia, United States Phoenix Senior Living Full time

    Server Opportunity at Phoenix Senior LivingWe are seeking a skilled Server to join our team at The Phoenix at Union Hill. As a Server, you will be responsible for providing exceptional dining and table services to our residents and guests in a warm and welcoming environment.Responsibilities:Provide dining and table services to residents and guests in...

  • Senior Games Technician

    3 weeks ago

    Canton, Ohio, United States Dave & Busters Full time

    Senior Games TechnicianAt Dave & Busters, we're looking for a skilled Senior Games Technician to join our team. As a key member of our operations team, you'll play a crucial role in delivering an exceptional Guest experience through our games and entertainment offerings.Key Responsibilities:Provide timely and accurate service to Guests, ensuring a positive...

  • Dining Server

    7 days ago

    Canton, United States Brightview Senior Living Full time

    Brightview Senior Living - 125 Turnpike St [Wait Staff / Team Member] As a Dining Server at Brightview Senior Living, you'll: Serve meals to residents in a timely and professional manner; Ensure dining area is clean and organized; Assist with meal preparation and set-up; Provide excellent customer service to residents and their guests; Follow all food safety...