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Sales Support Specialist

2 months ago

Tampa, United States Staffing Now Full time


Responsibilities for Sales Support Specialist

  • Help troubleshoot problems with customer orders, customer accounts and other related issues
  • Provide the sales team with commission and sales data reports and sales guides
  • Monitor sales performance through sales tracking tools and report progress to sales representatives
  • Identify and keep up with sales trends
  • Work with account managers to create and implement targeted sales strategies
  • Keep up with new product sales launches and make sure the sales team is up to date
  • Provide customer service by staying on top of pending orders and customer requests
  • Identify where improvement is needed in sales practices and make suggestions for improvements


Qualifications for Sales Support Specialist

  • High school diploma is required but an Associate or bachelor's degree in Business, Marketing or related field is preferred
  • Proficient in computer software systems including MS Office and MS Excel
  • Working knowledge of customer relationship management software and data analysis
  • Excellent motivational skills and works will with a team but also able to work alone
  • Strong communication and interpersonal skills and dedication to customer satisfaction
  • Excellent time management and organizational skills and the ability to multitask and prioritize
  • Knowledge of sales practices and the most efficient customer service techniques
  • Ability to interpret sales metrics and perform data entry
  • Ability to pay strong attention to detail