Desktop Engineer

3 weeks ago

Bethesda, United States Randstad Digital Full time

The Desktop Engineer responsibilities are as follows:

  • Configure, troubleshoot and install various IT hardware and applications such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control systems any other application once given the necessary procedures and authorization.
  • Analyze existing requirements and prepare for hardware acquisitions.
  • Develop installation schedules, prepare, create and test installation packages.
  • Prepare documentation for configuration changes and supporting test reports.
  • Develop training for site personnel in the use of equipment in collaboration with the training manager.
  • Coordinate post installation operations and maintenance support.
  • Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.


Qualifications:

Knowledge, Skills and Abilities:

  • Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
  • Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
  • Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system’s configuration.
  • Must be detail-oriented, organized, and can work under tight deadlines.
  • Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
  • Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
  • Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.

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