Global Product Technical Support Engineer

Found in: Appcast US C2 - 2 weeks ago

Miami, United States Net2Source Inc. Full time

Job Description:

Position: Global Product Technical Support Engineer

Location: Miami FL 33196

Duration: 06+ Months (Extendable)

Company: One of our Direct Client

Responsibilities:

  • Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation.
  • Complete documentation for all service activities.
  • Review products and distribute troubleshooting aids for field personnel.
  • Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
  • Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
  • Review service manual documentation to ensure accuracy and current revision levels.
  • Perform in-house testing of hardware and software changes prior to distribution.
  • Ensure that all supporting documentation is accurate and complete.
  • Perform other related duties as assigned.

Qualifications:

  • A Bachelor´s degree in an Engineering discipline or equivalent knowledge is required.
  • An AA will be accepted as well.
  • A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.
  • Excellent oral and written communication skills are essential.
  • Must have demonstrated troubleshooting and analytical problem solving skills.

Skills Needed:

Knowledge of Power Express or IDS tracks would be a plus This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Brea, CA.

Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote.

At ***, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation. If you thrive in fast paced supporting environment where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization—read on.

In this role, you will have the opportunity to:

• Knowledge of Automation Systems in diagnostic, middleware field.

• Trend, analyze and interpret field generated data and advise a course of action for problem resolution.

• Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.

• Provide recommendations in development projects as a customer and service advocate.

• Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.

The essential requirements of the job include:

• Bachelor's degree in engineering, science, or related healthcare industry field.

• Instrument experience preferably in the medical diagnostic field.

• Preferred 2+ years of relevant experience in the healthcare or biotechnology industry.

• Must be willing to travel 25% of the time. Mostly domestic travel. International travel a max of 4 times a year.

It would be a plus if you also possess experience in:

• An interest in data analytics as applied to failure analysis and corrective actions.

• Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals.

• Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.

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