Field Services Engineer

2 months ago


Boston, United States Talent Groups Full time

Job Description

  • This Field Service Engineer will be responsible for:Daily logging of tasks and activities via JIRA Service Desk
  • User and device onboarding
  • Providing end user support for various applications
  • Participation in team meetings and collaboration for upcoming projects
  • Providing onsite support for hardware and software upgrades
  • Providing prompt and courteous resolution to user requests and issues
  • Providing security, compliance, and HIPAA checks at all practices
  • In order to qualify, you must have:High School diploma or GED required
  • Related 4 year College degree preferred
  • MCSA, A+ , CISSP desirable
  • Knowledge of HIPAA, compliance, and electronic medical record systems helpful
  • Knowledge of physician practice management systems and workflow helpful
  • Minimum 3 years’ experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devices
  • Experience supporting Windows 10/11 and macOS
  • Experience with Active Directory
  • Experience with security and protection tools, antivirus and malware detection and removal
  • Familiarity with TCP/IP networking, VPN, Wi-Fi
  • Knowledge of Windows Server, VMware, and Citrix desirable
  • Knowledge of JIRA helpful
  • Knowledge of Cisco Meraki network gear (routers, switches, wireless) desirable
  • Must own a reliable car and be able work remotely and independently
  • Local travel: up to 90%
  • Must be able to lift 50lbs



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