Quality Assurance Specialist
2 weeks ago
We have partnered with one of our top clients in the higher education space on their need for a Quality Assurance Auditor. If you're someone that believes in the positive impact of continuing education and helping others plan to reach their educational and career goals, this might be the career for you
Our Quality Assurance Auditor’s role is to assess the effectiveness, customer service, accuracy, and compliance of colleagues' calls with prospective students. QA Auditors Conduct thorough observation of assigned colleagues/accounts and file reviews. Evaluations will be based on colleagues' communication with prospective students through formal observations.
Schedule: Our team operates on a Monday - Friday 8am-5pm EST schedule
Pay: The starting pay range will be between $19-21/hr and we promote career progression opportunities.
Must be comfortable with a hybrid work environment.
Day in the Life -
- Perform a continuous process of evaluating and identifying key behaviors that improve prospective student’s experience
- Monitor calls via silent monitoring of live calls or review of recorded calls
- Assess interactions to ensure program guidelines are strictly adhered to for compliance
- Manage reporting, documentation accuracy and call quality performance
- Monitor telephony platform metrics for each Specialist
- Prepare individual and project summary reports
- Recommend and maintain call/example library for training purposes, as needed
- Monitor compliance regarding proper and appropriate use of approved resources
- Provide feedback to leaders and colleagues via written observation form and verbal coaching
Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more
Keys to Success -
- Bachelor's degree required
- Quality Assurance experience in a Call Center environment is a plus
- Prior experience in an Academic setting is a plus
- Able to quickly learn new computer systems and databases
- Having a passion for higher education and the desire to help prospective students reach their goals
- Able to craft well-written and detailed, evaluations of fellow colleagues
- Able to work in a team and goal-oriented environment
- Internally motivated and a self-starter
-
Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States PROPULSION TECHNOLOGIES Full timeQuality Assurance Specialist **Job Summary:** We are seeking a Quality Assurance Specialist to join our team at Propulsion Technologies International, LLC. As a Quality Assurance Specialist, you will be responsible for ensuring that aircraft components meet industry standards and design specifications. **Key Responsibilities:** * Inspect and approve...
-
Quality Assurance Specialist
2 weeks ago
Miramar, Florida, United States Hunter Hamilton Full timeQuality Assurance Auditor Job DescriptionWe are seeking a highly motivated and detail-oriented Quality Assurance Auditor to join our team at Hunter Hamilton. As a Quality Assurance Auditor, you will play a critical role in ensuring the quality of our services and maintaining compliance with industry standards.Key Responsibilities:Conduct thorough...
-
Mobile Quality Assurance Specialist
1 month ago
Miramar, Florida, United States INSPYR Solutions Full timeJob DescriptionJob Title: Mobile Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Mobile Quality Assurance Specialist to join our team at INSPYR Solutions. As a Mobile Quality Assurance Specialist, you will be responsible for ensuring the overall quality of our mobile applications and software.Key Responsibilities:Develop and execute...
-
Call Center Quality Assurance Specialist
15 hours ago
Miramar, Florida, United States Hunter Hamilton Full timeJob Title: Call Center SpecialistWe are seeking a highly skilled and detail-oriented Call Center Specialist to join our team at Hunter Hamilton. As a Call Center Specialist, you will play a critical role in ensuring the highest level of customer service and quality assurance in our contact center operations.Key Responsibilities:Conduct thorough observations...
-
Quality Assurance Auditor
2 weeks ago
Miramar, Florida, United States Hunter Hamilton Full timeQuality Assurance Auditor Job DescriptionWe are seeking a highly skilled Quality Assurance Auditor to join our team at Hunter Hamilton. As a Quality Assurance Auditor, you will play a critical role in ensuring the highest level of quality in our Contact Center operations.Key Responsibilities:Conduct thorough observations of colleagues' calls with prospective...
-
Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States Southern Glazer's Wine and Spirits Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Analyst to join our team at Southern Glazer's Wine and Spirits. As a Quality Assurance Analyst, you will be responsible for ensuring the overall quality of systems and technology that are released into our production environment.Key ResponsibilitiesWork with Agile scrum teams to ensure the...
-
Mobile Quality Assurance Specialist
3 weeks ago
Miramar, Florida, United States INSPYR Solutions Full timeJob Title: Mobile Quality Assurance Analyst Job Summary: We are seeking a highly skilled Mobile Quality Assurance Analyst to join our team at INSPYR Solutions. As a Mobile Quality Assurance Analyst, you will be responsible for ensuring the quality of our mobile applications by identifying and reporting defects, testing software, and collaborating with...
-
SAP FICO Principal Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States INSPYR Solutions Full timeJob Title: SAP FICO Principal Quality Assurance SpecialistAs a Principal Quality Assurance Specialist, you will play a pivotal role in ensuring the quality of SAP FICO systems and technology released into production environments. Your expertise will be instrumental in driving impactful solutions for our clients' SAP FICO/R2R/Ariba modules.Key...
-
Mobile Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States INSPYR Solutions Full timeJob Title: Mobile Quality Assurance AnalystAt INSPYR Solutions, we are seeking a highly skilled Mobile Quality Assurance Analyst to join our team. As a Mobile Quality Assurance Analyst, you will be responsible for ensuring the overall quality of our mobile applications and systems.Key Responsibilities:Develop and execute comprehensive test plans, including...
-
Mobile Quality Assurance Specialist
3 weeks ago
Miramar, Florida, United States INSPYR Solutions Full timeJob Title: Mobile Quality Assurance AnalystAt INSPYR Solutions, we are seeking a highly skilled Mobile Quality Assurance Analyst to join our team. As a Mobile Quality Assurance Analyst, you will be responsible for ensuring the overall quality of our mobile applications and systems.Key Responsibilities:Develop and execute test plans, including test conditions...
-
Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States Southern Glazer's Wine and Spirits Full timeAbout the RoleSouthern Glazer's Wine and Spirits is seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our systems and technology that are released into our production environment.Key ResponsibilitiesWork with Agile scrum teams to ensure the quality of...
-
Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States Southern Glazer's Wine and Spirits Full timeAbout the RoleSouthern Glazer's Wine and Spirits is seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for ensuring the overall quality of our systems and technology that are released into our production environment.Key ResponsibilitiesWork with Agile scrum teams to ensure the quality...
-
Quality Assurance Specialist
4 weeks ago
Miramar, Florida, United States Southern Glazer's Wine and Spirits Full timeAbout the RoleSouthern Glazer's Wine and Spirits is seeking a highly skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our systems and technology that are released into our production environment.Key ResponsibilitiesWork with Agile scrum teams to ensure the quality of...
-
Quality Assurance Specialist
3 weeks ago
Miramar, Florida, United States Vohra Wound Physicians Full timeAbout Vohra Wound PhysiciansVohra Wound Physicians is a pioneering physician management group that has revolutionized wound care through its cutting-edge proprietary systems. With a strong focus on innovation and quality, the company is seeking a highly skilled Quality Assurance Analyst to join its team.ResponsibilitiesDevelop and execute comprehensive test...
-
Quality Assurance Specialist
1 month ago
Miramar, Florida, United States Vohra Wound Physicians Full timeAbout Vohra Wound PhysiciansVohra Wound Physicians is a pioneering physician management group that has revolutionized wound care through its cutting-edge proprietary systems. With a strong focus on innovation and quality, the company is seeking a highly skilled Quality Assurance Analyst to join its team.ResponsibilitiesDevelop and execute comprehensive test...
-
Senior Quality Assurance Lead
2 weeks ago
Miramar, Florida, United States INSPYR Solutions Full timeJob Title: Senior Quality Assurance-LeadLocation: Dallas or Miramar hybrid 3 daysDuration: 6 months with extensionsCompensation: $65-$70/hourWork Requirements: US Citizen, GC Holders or Authorized to WorkWe are seeking a highly skilled Senior Quality Assurance-Lead to join our team at INSPYR Solutions. As a key member of our quality assurance team, you will...
-
Senior Quality Assurance Engineer
3 weeks ago
Miramar, Florida, United States Servsys Corporation Full timeJob DescriptionThe Quality Assurance Analyst is responsible for ensuring the overall quality of systems and technology released into the production environment.This role encompasses all aspects of quality, including test documentation, planning, execution, validation, and obtaining approval using both manual processes and automated tools.The Quality...
-
SAP FICO Quality Assurance Lead
3 weeks ago
Miramar, United States INSPYR Solutions Full timeJob Title: Principal SAP/FICO QA AnalystJob Summary: We are seeking a highly skilled Principal SAP/FICO QA Analyst to join our team at INSPYR Solutions. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our SAP FICO solutions. Key Responsibilities: • Lead the quality assurance process for SAP...
-
SAP /FICO Principal Quality Assurance Analyst
3 weeks ago
Miramar, United States INSPYR Solutions Full timeTitle: Principal SAP/FICO QA Analyst Location: Miramar FL or DallasTexas to work hybrid onsite Duration: 6+ months could go long term Pay Rate: 65-75/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US THE PROJECT IS CONVERTING SAP ECC TO S4 HANA. SAP upgrade experience is a plus (especially from ECC to S/4 HANA) Must have SAP...
-
Mobile Quality Assurance Analyst
2 months ago
Miramar, United States INSPYR Solutions Full timeTitle: Mobile/Web QA Location: Dallas, TX or Miramar, FL Duration: Contract to hire Compensation: 50-60/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: The Quality Assurance Analyst job is responsible for the overall quality of systems and technology that are released into the production environment. The...