Team Lead

1 month ago

Los Angeles, United States Exela Technologies Full time

Job description

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Operations Team Lead -29652

Position Type: Full time – Regular

Location: Los Angeles, CA 90067

Shift: M-F 10am-7:00pm

Benefits: Dental, visual, etc.

Job Summary:

As a Team Leader, you will oversee and coordinate the day-to-day operations of a team responsible for delivering core services to our clients. You will play a key role in ensuring the smooth functioning of operations, optimizing team performance, and maintaining high-quality service delivery. This position requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving.

Job Responsibilities:

  • Supervise and lead a team, providing guidance, support, and coaching to ensure team members meet performance targets and deliver exceptional service to clients.
  • Manage team workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines..
  • Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.
  • Conduct regular performance evaluations, one-on-one meetings, and team meetings to provide feedback, set goals, and foster a culture of continuous improvement and professional development.
  • Serve as a point of escalation for complex client inquiries or service requests, handling escalated issues promptly and effectively to ensure resolution and client satisfaction.
  • Analyze service delivery trends, identify root causes of recurring issues or challenges, and recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.
  • Stay informed about industry best practices, emerging trends, and regulatory requirements related to core services, and share relevant insights or knowledge with the team to promote continuous learning and development.
  • Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset among team members.
  • Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.

Skills:

  • Proven track record of successfully leading teams to achieve performance goals and deliver high-quality services to clients.
  • Strong analytical and problem-solving skills, with the ability to assess complex situations, identify underlying issues, and develop effective solutions.
  • Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.
  • Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.
  • Strong leadership qualities, including integrity, accountability, resilience, and the ability to motivate and inspire team members to achieve excellence.

Requirements:

  • Bachelor's degree in assistant manager or equivalent combination of education and relevant experience.
  • 2 + years of experience in a similar role, preferably in a client services or operations environment, with demonstrated leadership experience.
  • Proficiency in Microsoft Office suite (Word, Excel, Adobe Acrobat, PowerPoint) and experience with customer relationship management (CRM) systems or service delivery platforms.
  • Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.

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