Application Support Analyst

4 weeks ago

Chicago, United States Rose International Full time

Duration: 50041-1

Education & Experience Required:

-Requires a college or university degree, with 2-4 years’ experience OR technical certification w/ 8 years’ experience

-At least 2-4 years of experience in Application Support

Technical Skills

(Required)

-At least 2-4 years of experience in Application Support

-Expertise with relational databases support, querying and database reporting preferably Snowflake

-Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.

-Experience troubleshooting issues related to UI / API & Data flow

-Expertise with high availability architecture

-Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)

(Desired)

- Working experience with programming languages: Python, Power shell, SQL & JSON

-Working knowledge on deploying autoscaling features (no hands-on support required)

Soft Skills

(Required)

-Verbal and written communication skills. Ability to clearly communicate ideas

-Problem solving skills, customer service and interpersonal skills

Typical task breakdown:

-Triage & Resolve support tickets as per the defined Service Level agreement

-Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.

-Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor

-Involve in Application Availability & performance monitoring

Interaction with team:

-Involve in Daily sync up and meetings with internal team including US and offshore teams

-Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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