Call Center Trainer

3 weeks ago

Tucson, United States Afni, Inc. Full time

Afni is hiring Bilingual Training Coaches for our growing insurance program who will be responsible for supervisory duties to support and develop new customer service consultants.


Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing They will be responsible for delivering content through effective onsite classroom training techniques that will drive engagement and create a positive learning experience. The successful candidate will care for the execution of training programs promoting continuous development and are expected to assist new employees seamlessly transition to Operations.


*Position is onsite at our contact center in Tucson, AZ. Must be able to teach in both Spanish and English.*


What you will be doing:

  • Inspect, monitor trends, coach, motivate and develop a team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.
  • Manage classroom dynamics through coaching and properly document undesired behaviors.
  • Effectively deliver onsite training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, facilitation skills, provide feedback and coaching that enhances performance.
  • Create a positive training or transition environment that fosters trust, openness to learning, and performance excellence.
  • Plan and prepare for instruction that drives the appropriate instructional methods, tools, and content.
  • Administer attendance and payroll records and reports.


What you will need:

  • Minimum 2 years facilitator/ training experience
  • Minimum 2 years proven people management and coaching / mentoring experience
  • Relevant training industry certifications preferred
  • Minimum 2 years contact center experience, telecom or insurance programs preferred.
  • Possess above average communication skills
  • Average proficiency level in Excel
  • Highly independent, competitive, and self-driven
  • Highly attentive to details
  • Must be Spanish bilingual

  • Call Center Trainer

    4 weeks ago

    Tucson, United States Afni, Inc. Full time

    Afni is hiring Bilingual Training Coaches for our growing insurance program who will be responsible for supervisory duties to support and develop new customer service consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing! They will be responsible for delivering content through...

  • Call Center Trainer

    2 weeks ago

    tucson, United States Afni, Inc. Full time

    Afni is hiring Bilingual Training Coaches for our growing insurance program who will be responsible for supervisory duties to support and develop new customer service consultants.Starting pay is $44,000.00 with the ability to earn more with the bilingual duties and when obtaining appropriate licensing! They will be responsible for delivering content through...

  • Customer Service Trainer

    2 days ago

    Tucson, Arizona, United States Planet Professional Full time

    Job Title: Bilingual Customer Service TrainerWe are seeking an experienced Bilingual Customer Service trainer to join our team at Planet Professional. As a key member of our customer service team, you will be responsible for training and managing a team of future service agents.Key Responsibilities:Train and manage a team of future service agentsMonitor and...

  • Customer Service Trainer

    3 weeks ago

    Tucson, United States Planet Professional Full time

    PermanentTitle: Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Pay Rate: $46,000**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46KMust-Haves:4-6 years of operational leadership experience as a Trainer.Proven experience training agents in...

  • Customer Service Trainer

    3 weeks ago

    tucson, United States Planet Professional Full time

    PermanentTitle: Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Pay Rate: $46,000**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46KMust-Haves:4-6 years of operational leadership experience as a Trainer.Proven experience training agents in...

  • Customer Service Trainer

    3 weeks ago

    Tucson, United States Planet Professional Full time

    PermanentTitle: Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Pay Rate: $46,000**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46KMust-Haves:4-6 years of operational leadership experience as a Trainer.Proven experience training agents in...

  • Customer Service Trainer

    1 week ago

    Tucson, United States Planet Professional Full time

    PermanentTitle: Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Pay Rate: $46,000**The compensation for the role will start out at $44K during their first few weeks until they obtain their P&C Insurance license, and then will bump to $46KMust-Haves:4-6 years of operational leadership experience as a Trainer.Proven experience training agents in...

  • Bilingual Customer Service Trainer

    1 month ago

    Tucson, United States Planet Professional Full time

    Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Hours: shift time – Tuesday-Saturday from 10-10pm (employees only ever work 8.5 hour shifts) in November shift time will move to 7 days a week, 8-midnight (employees will always get either a Saturday or Sunday off and have 2 back to back days off)Direct HirePay Rate: $46,000**The compensation...

  • Bilingual Customer Service Trainer

    1 month ago

    Tucson, United States Planet Professional Full time

    Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Hours: shift time – Tuesday-Saturday from 10-10pm (employees only ever work 8.5 hour shifts) in November shift time will move to 7 days a week, 8-midnight (employees will always get either a Saturday or Sunday off and have 2 back to back days off)Direct HirePay Rate: $46,000**The compensation...

  • Bilingual Customer Service Trainer

    1 week ago

    Tucson, United States Planet Professional Full time

    Bilingual Customer Service TrainerLocation - Tucson, AZ 85730Hours: shift time – Tuesday-Saturday from 10-10pm (employees only ever work 8.5 hour shifts) in November shift time will move to 7 days a week, 8-midnight (employees will always get either a Saturday or Sunday off and have 2 back to back days off)Direct HirePay Rate: $46,000**The compensation...

  • Call Center Team Lead

    3 weeks ago

    Tucson, Arizona, United States Randstad Full time

    Job Title: Call Center SupervisorAre you a motivated and experienced leader looking to take your career to the next level? We are seeking a skilled Call Center Supervisor to join our team at Randstad.About the Role:As a Call Center Supervisor, you will be responsible for leading a team of insurance service or sales consultants in an office environment. Your...

  • Dog Trainer

    3 weeks ago

    Tucson, United States Petco Full time

    **Dog Trainer** Category: Stores Location: 1145 North Hermitage Rd, Hermitage , PA 16148 Schedule: Full_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Dog Training position is responsible for Dog Training brand consistency, delivering all program offerings and maintaining...

  • Call Center Representative

    2 days ago

    Tucson, United States American Red Cross Full time

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join usWhere your Career is a Force for Good! Job Description: Why Choose Us? As one of the nations premier humanitarian organizations, the American...

  • Call Center Representative

    2 months ago

    Tucson, United States American Red Cross Full time

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join usWhere your Career is a Force for Good! Job Description: Why Choose Us? As one of the nations premier humanitarian organizations, the American...

  • Call Center Representative

    2 months ago

    Tucson, United States American Red Cross Full time

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:Why Choose Us? As one of the nation’s premier humanitarian organizations, the...

  • Virtual Call Center Customer Experience Representative

    4 weeks ago

    Tucson, Arizona, United States Cox Enterprises Full time

    Customer Experience Associate - Virtual Call CenterWe are seeking a highly skilled and customer-focused individual to join our Virtual Call Center team as a Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding customer expectations.Key...

  • Call Center Service Agent

    1 month ago

    Tucson, United States American Red Cross Full time

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Why Choose Us? As one of the nation's premier humanitarian organizations, the...

  • Bilingual Customer Service Coach

    3 weeks ago

    Tucson, Arizona, United States Planet Professional Full time

    Bilingual Customer Service Trainer Job DescriptionWe are seeking an experienced Bilingual Customer Service Trainer to join our team at Planet Professional. As a key member of our training team, you will be responsible for training and managing a team of future Service Agents.Key Responsibilities:Develop and deliver comprehensive training programs for new...

  • RN OR Tucson Surgery Center

    2 months ago

    Tucson, United States Northwest Medical Center Full time

    This is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ What you'll do:The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing care...

  • RN OR Tucson Surgery Center

    2 months ago

    TUCSON, United States Northwest Medical Center Full time

    This is a Full Time RN OR position working day shift Monday thru Friday, no call, no weekends, no holidays Tucson Surgery Center is an Outpatient Ambulatory Surgical Center located at 2121 N. Craycroft Blvd in Tucson, AZ  What you'll do: The Registered Nurse at Tucson Surgery Center Evaluates assigned patients and plans, implements and documents nursing...