Customer Experience Specialist
3 weeks ago
The Ideal Candidate
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.
How You Will Make an Impact
Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Experience and Skills You Need to Have
- years of customer service/call center experience; 1 year of retail experience preferred
- school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
Please note that this is not a remote opportunity. Hybrid Schedule (3 days in office, 2 days at home) available AFTER 60 days.
-
Customer Experience Specialist
7 days ago
Nashville, United States Calculated Hire Full timeThe Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...
-
Customer Experience Specialist
4 weeks ago
Nashville, United States Calculated Hire Full timeThe Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...
-
Customer Experience Specialist
2 weeks ago
Nashville, United States Thomas and Company Full timeThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They will answer chat inquires, log...
-
Customer Experience Specialist
3 days ago
Nashville, United States Thomas and Company Full timeJob DescriptionJob DescriptionThe job of Customer Experience Specialist is to support the verifications line of business by answering all customer inquiries via phone, chat, and email while assisting clients with their needs related to T&C. This includes fielding inquiries for the UCM line of business and directing callers to the appropriate resource. They...
-
Seasonal Customer Experience Specialist
4 weeks ago
Nashville, United States The Peach Truck Full timeDescription Join The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will...
-
Seasonal Customer Experience Specialist
3 weeks ago
Nashville, United States The Peach Truck Full timeJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include setting...
-
Seasonal Customer Experience Specialist
7 days ago
Nashville, United States The Peach Truck - Nashville Full timeJob DescriptionJob DescriptionJoin The Peach Truck as a Seasonal Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture....
-
Customer Experience Representative
6 days ago
Nashville, United States IDEXX Laboratories Full timeAre you interested in working for a dynamic, environmentally conscious team? IDEXX is hiring Customer Experience Specialists to help the Greenline team do what they do best; convert paper-based processes to electronic ones and work to improve efficiency in the pet health space. If you have great people skills, consider yourself a team player and are...
-
Customer Experience Specialist I- Johnston
2 weeks ago
Nashville, United States Genesco Full timeThe Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to...
-
Customer Experience Specialist I- Johnston
1 month ago
Nashville, United States Genesco Full timeThe Ideal Candidate As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve...
-
Customer Service Specialist
5 days ago
Nashville, United States Manpower Full timeOur client, is seeking a Customer Engagement Specialist to join their team. As a Customer Engagement Specialist, you will be part of the pharmacy. The ideal candidate will have eagerness to enagage customers, comfort in memorizing, and willingness to be coached which will align successfully in the organization. Job Title: Customer Engagement...
-
Customer Service Specialist
2 days ago
Nashville, United States Manpower Group Inc. Full timeOur client, is seeking a Customer Engagement Specialist to join their team. As a Customer Engagement Specialist, you will be part of the pharmacy. The ideal candidate will have eagerness to enagage customers, comfort in memorizing, and willingness to be coached which will align successfully in the organization. Job Title: Customer Engagement Specialist...
-
Customer Engagement Specialist
1 week ago
Nashville, United States Manpower Full timeOur client, is seeking a Customer Engagement Specialist to join their team. As a Customer Engagement Specialist, you will be part of the pharmacy. The ideal candidate will have eagerness to enagage customers, comfort in memorizing, and willingness to be coached which will align successfully in the organization. Job Title: Customer Engagement...
-
Customer Service Specialist
3 weeks ago
Nashville, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020209 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
-
Nashville, United States HGH Hardware Full time>> Custom Tint and Hardware Customer Service Specialist Custom Tint and Hardware Customer Service Specialist Summary Title:Custom Tint and Hardware Customer Service SpecialistID:2021-06Department:OperationsLocation:Nashville, TNDescription HGH Hardware Supply has an immediate opening for a Custom Tint and Hardware Customer Service Specialist. * **No...
-
Customer Experience
5 days ago
Nashville, United States Michaels Stores Full timeCustomer Experience page is loaded **Customer Experience** **Customer Experience** locationsNashville-719 Thompson Ln time typePart time posted onPosted Today job requisition idR00123869 Store - NASH-THOMPSON, TN**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the...
-
Customer Service Specialist
1 month ago
Nashville, United States Genesco Full time** Customer Service Specialist** **Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO01233 Showing 1 location **Job Details** **Description** As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy/Trask customers, and Johnston & Murphy retail location. The ideal...
-
Customer Service Specialist
1 month ago
Nashville, United States Optoro Full time* Client Development * Customer Service * Executive Office * Product * Tech **Customer Service Specialist** **Nashville, TN** About Optoro Optoro is a fast-growing technology company that is revolutionizing the retail industry. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs...
-
Customer Care Specialist
1 month ago
Nashville, United States Optoro Full time** Customer Care Specialist** **Lebanon, TN** About Optoro Optoro is a fast-growing technology company that is revolutionizing the retail industry. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and costs retailers billions. Our mission is to make retail more sustainable by eliminating...
-
Guest Experience Specialist
7 days ago
Nashville, United States Marriott International Inc Full timeAdditional Information Day and Evening Shift flexibility required, Full Time hours, starting pay $17.70/hrJob Number 24090964Job Category Rooms & Guest Services OperationsLocation Courtyard Nashville Downtown, 170 4th Avenue North, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management...