Sr. Support Technician

4 weeks ago


Grand Rapids, United States TEEMA Full time

One of our exciting technology clients is looking for a Support Specialist to help with end user support remotely and in person.



Responsibilities:

  • Provide end user support for any Windows OS issues.
  • Provide hardware break fix with Laptops, Desktops, Monitors, Printers, etc.
  • Provide trouble ticket resolution, documentation, and escalation.
  • Troubleshoot connectivity issues.
  • Provide great customer service.


Qualifications:

  • 2-3 years experience providing helpdesk and desktop support.
  • 2- 3 years experience supporting Windows OS's.
  • Experience working with ticketing systems, Microsoft Office, and other related industry tools.
  • 3-5 years customer service experience.


Pluses:

  • Industry certifications such as: Comptia A+, Network+, and Security+

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