IT Officer

2 weeks ago


Newport Beach, United States AtWork Personnel Full time

JOB SUMMARY


Monitor and maintain computer systems and network of the branch; provide technical support to and coordinate with other system related projects and services.


PRINCIPAL DUTIES & RESPONSIBILITIES


Provide basic technical support to IT Helpdesk activities including issue response, systems, process and planning

Provide technical guidance and expertise to users with application, service and hardware difficulties

Troubleshoot server and network problems

Set up all new computers and perform all security updates\patches

Document any network or PC-resolution for future references

Manage EPO Endpoint Protection and Data Loss Prevention tools, implement technical controls and help establish security policies

Installing patches and updates to all servers, workstations, network devices and printers.

Provide Security Awareness training bank-wide

Assist in documentation for auditors and examiners during annual reviews

Coordinate with system user to update application, enhance system functions and report and fix and troubleshoot system errors

Participate in the design, development and implementation of complex applications, often using new technologies and new branch banking system

Ensure that all printers and fax machines are working properly

Conduct annual disaster recovery BCP drill

Communicate with head office as well as various vendors for IT support


JOB SPECIFICATION

Experience:

3 years of experience in bank IT support


Education & Professional Qualifications:

College degree or above




Skills/Knowledge:

Highly skilled in installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems

Strong problem solving capabilities

Excellent collaborating skills with external service providers to ensure system operation and safety

Ability to manage a project and its budget

Working knowledge of VMware, SonicWall, Trellix EPO, MS SQL & Active Directory.

Understanding of core internet technologies – including but not limited to DHCP, DNS, SMTP, TCP/IP

Excellent verbal and written communication skills in English (communication in Chinese is a plus)


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