Help Desk Analyst

4 weeks ago


Rockville, United States ConsultNet Full time

Tier I Help Desk Analyst (MS 365 / Incident Response & Problem Management)
Long-Term Contract
100% Remote / Anywhere US (EST hours)

Job Description:

Summary:
The primary function of a Help Desk Analyst is to provide technical assistance to computer system end users. We are looking for a highly capable Help Desk Analyst to assess and optimize the performance of our end-user IT systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
  • May install software or perform hardware testing remotely.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Various project assignments related to the release of new software and applications.
  • End User Problem Management.
  • Assist with the creation and curation of End User Knowledge Articles.
  • Collaborate with other IT Operations personnel, including the Operations Center and Desktop Support Teams.
  • Be a Team Player.

Required Qualifications:

  • Associate's degree in a computer-related field or equivalent training and/or experience required.
  • Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
  • Basic ability to work independently and manage one's time.
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.
  • Exceptional analytical and problem-solving skills.
  • In-depth knowledge of MS 365 Applications including but not limited to: MS Teams, Outlook, Word, Excel, PowerPoint.

Additional Qualifications:

  • Experience using Digital Experience Monitoring (DEM) solutions to assist in resolving end user issues.
  • Experience in data analysis, correlation, and metrics, preferably using MS PowerBI.
  • Experience using Genesys Call Center software.


  • Rockville, United States TurningPoint Global Solutions Full time

    Turning Point Global Solutions - Rockville, MD, United States We are seeking a Help Desk Project Manager with extensive experience in managing and overseeing multi-tiered help desk operations, particularly within the public health sector, supporting immunization information systems. The ideal candidate will have a proven track record of managing help desk...


  • Rockville, United States Turning Point Global Solutions Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Project Manager with extensive experience in managing and overseeing multi-tiered help desk operations, particularly within the public health sector, supporting immunization information systems. The ideal candidate will have a proven track record of managing help desk teams across multiple...

  • Help Desk Agent

    6 days ago


    Rockville, United States Westat Full time

    Westat is currently seeking experienced help desk agents to work 40 hours per week, Monday to Friday (11:30am - 8:00pm) to support our field interviewers and respondents with research surveys for our Gaithersburg, MD office. A successful candidate must have a basic familiarity with browser-based software on a Windows 10 computer, and with computer navigation...


  • Rockville, United States The Ladders Full time

    Overview Walter R. McDonald & Associates (WRMA), has executed hundreds of customized social services projects for federal, state, and local governments, as well as for the private and non-profit sectors, and international corporations. Our company has 40 years of experience and expertise in research, evaluation, performance measurement and monitoring, and...


  • Rockville, United States Financial Industry Regulatory Authority , Inc. Full time

    The Helpline Analyst will work with internal and external constituents to provide specialized technical support to the Consolidated Audit Trail (“CAT”) Industry Members. The Analyst applies analytical skills to conduct research and coordinate processing of requests and issues. This is competent-level professional work in which incumbents are refining and...


  • Rockville, United States Inteleos Inc Full time

    Job DescriptionJob DescriptionDescription:Overall Position PurposeThe Voice of Customer (VoC) Data Analyst position exists to leverage advanced data analytics techniques to extract actionable insights from customer feedback data. This position enables the organization to gain a deeper understanding of customer needs, preferences, and sentiment. By...


  • Rockville, United States SYSARC INCC Full time

    Job DescriptionJob DescriptionSupport Desk/NOC TechnicianWe are a fast-growing Managed Service Provider in the DC area looking for experienced Support Desk Technicians to join our team. We are a small company with a diverse staff, a unique culture promoting teamwork and customer service, who specialize in aligning technology with the business needs of our...

  • Analyst, CAT Helpline

    3 weeks ago


    Rockville, United States Financial Industry Regulatory Authority , Inc. Full time

    The Helpline Analyst will work with internal and external constituents to provide specialized technical support to the Consolidated Audit Trail (CAT) Industry Members. The Analyst applies analytical skills to conduct research and coordinate process Analyst, Help, Technical Support, Customer Service, Technology, SEC, Skills


  • Rockville, United States MESO SCALE DIAGNOSTICS, LLC Full time

    POSITION SUMMARY: Under general supervision, the Quality Analyst I performs routine quality control inspection, testing and data analysis for various incoming, in-process, and final products within MSD’s protein-based immunoassay catalog. This position will execute various laboratory cleaning activities to help support overall operations of...

  • Service Desk Overnight

    2 months ago


    Rockville, United States Planet Fitness Full time

    Job DetailsJob Location 115 Rockville - Rockville, MD Position Type Part Time Salary Range $16.10 - $16.20 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...

  • Analyst, Analytics

    1 month ago


    Rockville, United States FINRA Full time

    The Analyst on the Analytics Team supports the development, implementation, and maintenance of advanced financial models that aid in budgeting, forecasting, and strategic planning for the finance department. This role involves conducting detailed financial analyses, gathering and interpreting data, and providing insights that help drive the organization’s...


  • Rockville, Maryland, United States ConsultNet Full time

    Title : Technical Business Analyst Location: Fully remote Type: Long-term Contract Pay: Based off experience Overview: ConsultNet is seeking several Technical Business Analysts to assist in a significant modernization initiative for a major system utilized in financial regulatory submissions. The Analysts will collaborate with technical teams to gather...


  • Rockville, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full time

    Job DetailsJob LocationShady Grove - Rockville, MDPosition TypeFull TimeEducation LevelCollege Degree PreferredTravel PercentageNoneJob Shift8:00 AM to 5:00 PMDescriptionJOB TITLE: Front Desk Medical Receptionist**4 DAY WORK WEEK**COMPETITIVE BENEFITS PACKAGE**FREE PARKINGGENERAL STATEMENT OF DUTIES: Register patients upon arrival; collect payment from...


  • Rockville, United States Victory Housing Corporate Office Full time

    Rockville, Maryland We are looking for a Junior Financial Analyst to help ensureour communities remain in good standing with regulatory and lending partners sowe can continue to create and maintain well-managed, sustainable housing. TheJunior Financial Analyst reports to the Vice President of Finance and willtrack reporting schedules, submit reports to...


  • Rockville, United States Community Options, Inc. Full time

    Company OverviewCommunity Options, Inc. is a prominent national non-profit organization dedicated to providing support services for individuals with disabilities across multiple states.Position SummaryWe are currently looking for a Full-Time Board-Certified Behavior Analyst (BCBA) in Maryland. The BCBA will utilize effective methodologies and technologies in...


  • Rockville, United States Axle Full time

    Job DescriptionJob Description(ID: 2024-6926)Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management,...

  • Financial Analyst

    1 month ago


    Rockville, United States Lafayette Federal Credit Union Full time

    NOTICE:JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 award! We are expanding and looking for...


  • Rockville, United States General Dynamics Information Technology Full time

    Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able To Obtain: None Suitability: Public Trust/Other Required: None Job Family: Financial Analysis Skills: Cost Variance Analysis, Microsoft Excel, Variance Analysis, Variance Explanations Experience: 5 + years of related experience US...


  • Rockville, United States Community Options, Inc. Full time

    Company OverviewCommunity Options, Inc. is a nationwide non-profit organization dedicated to providing essential services to individuals with disabilities across multiple states.Position SummaryWe are currently seeking a Full-Time Board-Certified Behavior Analyst (BCBA) in Maryland. The BCBA will implement best practices and innovative techniques within a...

  • Data Analyst

    3 days ago


    Rockville, United States Global FinTech Company Full time $5,250

    Job DescriptionJob DescriptionOur client, a well-known boutique management consulting firm specializing in improving the performance of IT organizations, is seeking their Data Analyst / Modeler to join their team. The Firm’s methodologies focus solely on the unique issues confronting modern IT leaders: leading with strategy, presenting the full value of...