Healthcare Administrative Coordinator

3 weeks ago


Detroit, United States TekWissen ® Full time

Title: Healthcare Administrative Coordinator

Work Location: Detroit, MI, 48226

Duration: 6 Months

Job Type: Contract

Work Type: Remote

Pay Rate: $25-25.00/hr

Engagement Description:

  • Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line.
  • Additionally, conduct special assignments as requested, analyse membership reports, and resolve external customer membership issues.

Top 3 Required Skills/Experience –

  • Two years of customer service experience required; help desk experience preferred.
  • Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.
  • Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.

Required Skills/Experience – The rest of the required skills/experience. Include:

  • Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.
  • Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
  • Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

  • Working knowledge of the Client self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).
  • Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.

Education/Certifications – Include:

  • High School Graduate or GED equivalent required.
  • Two years college preferred.



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