Senior Information Technology Support Engineer

Found in: Appcast US C2 - 7 days ago


Chicago, United States Maxonic Full time

Location: Onsite 5 days a week (Chicago, IL)

Duration : 6+ Months

Job Description:


Responsibilities

  • Ticket handling (access request, remote troubleshooting etc) - responding to users, troubleshooting with users, escalation
  • Documentation (updating internal SOP docs)
  • Some in-office work (helping inventory organization, deskside support)

Qualifications:

  • Experience with Okta, Google Workplace, Microsoft Admincenter, Macbook/Macbook Air troubleshooting, Dell/Lenovo Laptop troubleshooting, macOS, WindowsOS
  • Independent worker who is organized, and can track their own work with a minimum supervision
  • Good communication skills in writing
  • Proactive for communicating blockers, asking questions
  • Self starter


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