Information Technology Specialist

4 weeks ago

Chicago, United States Department Of Justice Full time
Summary

The mission of the Antitrust Division is to promote competition by enforcing the antitrust laws to protect economic freedom and opportunity on behalf of the American people. This Division has an opening for IT Specialist (CUSTSPT) to join its dedicated team and gain invaluable experience working in the public interest to protect the competitive process.

Are you ready to contribute to matters of national importance that promote a competitive and productive American economy?



Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

This position is located in the Technology Directorate (TD), within the Executive Office, Antitrust Division (Division or ATR), Department of Justice (DOJ). The incumbent serves as an Information Technology Specialist (Network Services) within the Division, reporting directly to the Engineering and Operations Section (EOS) Chief, and ultimately the TD Director and Chief Information Officer (CIO).

As a Information Technology Specialist (CUSTSPT), responsibilities of this position will include, but are not limited to:

  • Plan and carry out IT customer support functions and activities for assigned organizations.
  • Provide customer assistance and training in order to meet customer requirements.
  • Resolve technical problems and issues and develops recommendations and proposals to address more complex design or operational issues.
  • Diagnose and resolve problems in responding to customer support incidents.
  • Provide assistance and support to customer organizations in installing, configuring, and troubleshooting IT systems, hardware, software, and networks.
  • Apply new IT technologies to participate in developing methods and policies leading to successful accomplishment of organizational requirements.
  • Participate in programs, task forces, and project teams to accomplish IT systems, software, and hardware development or implementation activities, and functions as a technical resource on customer support functions.
  • Develop solutions to complex customer support problems and issues.
  • Investigate/analyze a variety of unusual conditions or problems, providing technical advice and guidance.
  • Develop and implements new concepts and technologies.
  • Make recommendations that help to enhance and improve IT customer support services of the organization.
  • Provide advice, guidance, and assistance to technical and program officials in the development and delivery of IT customer support services.
  • Provide operational support, management, development, and updates processes for TD network/infrastructure resources.
  • Prepare and presents information and briefings on customer support issues, problems, and projects to management officials and program staff.
  • Collaborate with customer organizations to identify training needs for IT hardware, software, and systems, and develops and delivers customer training to meet organizational needs.
Please note: Additional selections may be made from this announcement. Also, a writing sample and a combination of three to five business and academic references may be requested of individuals identified as best qualified.

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