Manager, Retail Technology

3 weeks ago


Houston, United States C&S Wholesale Grocers Full time

Description


  • Responsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support.
  • Develop retail customer relationships in the region to promote Retail Technology programs, applications, and services.
  • Develop best practices and technical education for retail customers using Retail Technology programs and services, supporting the Retail Training team.
  • Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments.
  • Develop and provide technical education and training for Retail Technology Expos, Seminars, Webinars, and other events.
  • Responsible for P&L management including the annual revenue and expense budgets.
  • Support the department and team with special projects and as part of the Leadership team.
  • Travel Required: Yes


Skills:

  • Specialized Knowledge: Knowledge of retail grocery applications, retail store operations and point of sale management
  • Special Skills: Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilities
  • Physical abilities: Standing, sitting and occasional lifting 20-60 lbs.
  • Other: Supervisory experience required


Years of Experience:

  • 5-7: years of experience in retail grocery, technical support, and/or application support/training


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