Retail Manager

3 weeks ago

Houston, United States Color Factory LLC Full time
Job DescriptionJob Description24.00 - 30.00 USD Hourly

Who We Are

Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful. Above all, Color Factory seeks to make art accessible for more people.

About the Retail Team

We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again.

We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others. Almost everyone could benefit from an injection of color and Color Factory’s aim is to not only provide it, but to make it accessible and approachable for all.

About the Role

As a Color Factory Retail Manager, you'll Oversee all aspects of store operations, manage Color Shop staff, meet sales goals, and deliver exceptional customer service to promote sales and foster guest loyalty. You'll also:

• Oversee all aspects of guest engagement within the Color Shop to support the selling, service, and operations of the shop

• Foster strategic planning to achieve retail sales goals by working to drive strong results in the Color Shop on a daily basis

• Oversee the flow of products, processes, and systems for efficient operations, and inventory support

• Maintain rigorous visual aesthetic standards in the Color Shop to ensure a positive guest experience from start to finish

• Partner with onsite leadership and corporate partners to oversee the Retail Area of Responsibility (AOR)


About You

• You continually consider how each idea enhances or detracts from the customer experience.

• You don't sacrifice the customer experience for the sake of convenience or efficiency. You raise concerns when the customer experience is potentially at risk, even in difficult situations or conversations.

• You communicate authentically and genuinely with vision and purpose, inspiring others to get on board. You don't just report facts and figures, but tell an engaging story that reveals the “why” behind each number. You which communication method will yield the greatest impact for each message.

• You are self-motivated, resourceful, and proactive. You don't hide from problems or let them persist. You offer unsolicited help and support and eagerly roll up your sleeves to pitch in wherever needed.

• You can be counted on to see tasks through to completion. You can operate independently or with others to tie up loose ends and produce a successful outcome in line with company vision and standards.

• You proactively seek opportunities to help individuals and the team get stronger. You don't hesitate to share developmental feedback and to provide encouragement when times are tough. You help others do more than they thought possible.

• You believe in and promote the company values, and embody our values in words and actions. You respect and honor the diversity of the entire community.


Specific Qualifications

To be successful in this role, we recommend these qualifications:

• Proven track record managing a retail environment, including visual merchandising, staff supervision, inventor

• Exceptional ability to interact with guests, provide information and assistance, and ensure a high-quality shop

• Experience with POS software and hardware, understanding of transaction processing, and ability to troubleshoot common issues to ensure smooth sales operations

• Ability to manage multiple responsibilities at once, exhibits strong decision-making and multi-tasking capability


BENEFITS + PERKS

  • Medical (FT Only)

  • Dental and Vision insurance

  • Critical Illness, Accident and Hospital Indemnity

  • 401k Retirement Plan

  • Employee Assistance Program

  • Paid Safe & Sick Leave and Paternity Leave

  • Commuter Benefits

  • Generous Vacation Policy

  • Paid Time Off (Bereavement, Childcare, Jury Duty & more)

  • Complimentary tickets

  • Shop discounts and Friends & Family discounts


COMPENSATION PACKAGE

  • Competitive Rates

  • Annual Market Analysis

  • 401k Employer Matching

  • HSA Employer Contributions

Equal Employment Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color Factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

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