Technical Support Representative
3 weeks ago
Position: Technical Support Representative
Location: Fully Remote
Contract: 4 Months (Extension Likely)
Pay Rate: $17-$21/HR (Depending on Experience)
Duties:
- Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online
- Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
- Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others
- Clearly execute recommendations, plans, and progress with customers and internal stakeholders
- Prioritize workload and identify process improvements while executing within timelines
- Develop and maintain expertise of Intuit’s products and solutions, with emphasis on the QuickBooks Online ecosystem
- Professional interactions with internal and external partners.
Required Skills:
- Customer-obsessed, with a passion for delivering the best possible customer experience
- Collaborative communication, organization, prioritization, and time management
- Proven problem-solving and analytical orientation with the ability to identify root cause.
- Strong understanding of accountant workflows
- Customer-obsessed, with a passion for delivering the best possible customer experience
- Results oriented, while respecting people and maintaining integrity without compromise
- Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients.
- Troubleshoot technical complexities.
Nice to Have:
- Experience with QuickBooks Online
- Prior experience with accountants or accounting
- Bachelor’s degree or equivalent work experience
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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