Technical Support Representative

3 weeks ago


Tucson, United States Russell Tobin Full time

Position: Technical Support Representative

Location: Fully Remote

Contract: 4 Months (Extension Likely)

Pay Rate: $17-$21/HR (Depending on Experience)

Duties:

  • Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks Online
  • Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients
  • Manage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to others
  • Clearly execute recommendations, plans, and progress with customers and internal stakeholders
  • Prioritize workload and identify process improvements while executing within timelines
  • Develop and maintain expertise of Intuit’s products and solutions, with emphasis on the QuickBooks Online ecosystem
  • Professional interactions with internal and external partners.

Required Skills:

  • Customer-obsessed, with a passion for delivering the best possible customer experience
  • Collaborative communication, organization, prioritization, and time management
  • Proven problem-solving and analytical orientation with the ability to identify root cause.
  • Strong understanding of accountant workflows
  • Customer-obsessed, with a passion for delivering the best possible customer experience
  • Results oriented, while respecting people and maintaining integrity without compromise
  • Help execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients.
  • Troubleshoot technical complexities.

Nice to Have:

  • Experience with QuickBooks Online
  • Prior experience with accountants or accounting
  • Bachelor’s degree or equivalent work experience

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.



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