Senior Vendor Implementation Coordinator

1 month ago

Houston, United States Onit Full time

The Senior Vendor Implementation Coordinator will act as a business process expert and facilitate customers’ success in technology solutions delivery. You should be friendly and accessible to customers, as you will be the implementation, training, and support contact for our law firm clients.


Responsibilities

  • Assist with implementation for law firms and other vendors onto our system
  • Support active law firms and other vendors using our product
  • Troubleshoot issues law firms and vendors encounter
  • Develop and implement training plans
  • Recommend program improvements or revisions to product


Skills/Qualifications

  • Bachelor's degree desired, preferably in business
  • 2+ years of professional experience, electronic e-billing experience is a plus
  • Possesses originality and ingenuity to manage assignments with some degree of complexity
  • Must be a motivated self-starter
  • Experience with Microsoft Office Suite, particularly with Excel is required
  • Communicates tactfully and effectively, and maintains positive and effective work relations. Competent in correct English usage, grammar, spelling, punctuation and arithmetic
  • Possesses proven customer service skills
  • Detail oriented and has good organizational skills
  • Strong teamwork and interpersonal skills at all levels
  • Customer service skills and experience
  • Creative with good analytical, problem-solving, and conceptual skills


Functional Competencies

  • Problem solving
  • Learns quickly when facing new problems
  • Organized
  • Priority setting
  • Time management
  • Verbal & written communication
  • Process management
  • Delegation
  • Customer focus
  • Picks up on technical issues quickly
  • Can learn new skills and knowledge
  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment

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