Technical Services Manager

7 days ago

Houston, United States PTS Advance Full time

Technical Services Manager

*Hybrid Schedule

Location-Houston, TX


My Client specializes in manufacturing and distributing a wide range of mechanical products for the HVAC, plumbing, electrical, and construction industries. With over 80 years of providing high-quality products and exceptional customer service, RectorSeal continues to grow rapidly, and this position plays a critical role in maintaining this success.


Position Overview:

The Technical Services Manager is responsible for managing the daily operations of the technical service department, establishing team policies, procedures, and objectives to ensure optimal performance. This role involves strategic planning, identifying departmental goals, and overseeing projects that enhance technical service processes and systems, ensuring they are effective, efficient, and customer-centric.


Primary Responsibilities:

  • Develop and execute departmental goals by managing the team, planning activities, and overseeing project management efforts.
  • Lead strategic initiatives to improve technical service processes and systems for enhanced customer usability and efficiency.
  • Manage and mentor the technical services team, ensuring adherence to updated and efficient processes.
  • Monitor customer feedback to identify potential product improvements and early indications of quality concerns.
  • Coordinate responses to internal and external customer inquiries promptly and accurately.
  • Maintain high standards of technical service by aligning them with customer needs and expectations.
  • Oversee warranty-related product returns, ensuring proper analysis and collaboration with other teams to identify corrective actions.
  • Collaborate with the Technical Services team to resolve customer issues, provide technical guidance, and deliver virtual demonstrations.
  • Prepare technical presentations and product comparisons to support business development.
  • Organize technical training sessions to guide customers on the installation, commissioning, and operation of products.
  • Perform additional duties as assigned.


Qualifications:

Required Education and Experience:

  • Bachelor’s degree in Engineering or a related technical field.
  • A minimum of 5-10 years of experience in technical services management.
  • Proven experience in strategic planning and project management.


Preferred Skills and Competencies:

  • Strong technical and analytical problem-solving abilities.
  • Excellent verbal and written communication skills.
  • A customer-first mindset with a passion for delivering exceptional service.
  • Critical thinking and business acumen for driving insights and making informed decisions.
  • Proficiency in strategic planning, risk management, and implementing innovative solutions.
  • Expertise in managing teams, fostering talent, and ensuring compliance with HR policies.
  • Knowledge of HVAC systems, sealants, plumbing, electrical systems, and construction.


Benefits:

My client offers a comprehensive benefits package to support employee well-being, including medical, dental, and vision plans, 401(k), pension options, life insurance, paid time off with holidays, and wellness programs.


If you are interested in this unique opportunity apply directly to this post or send your resume to Stephen.Hevalow-Harvey@PTSAdvance.com.

  • Technical Services Technician

    1 week ago

    Houston, Texas, United States Flexicrew Technical Services (FTS) Full time

    Field Support Technician Job DescriptionWe are seeking a highly skilled Field Support Technician to join our team at Flexicrew Technical Services (FTS). This direct hire opportunity requires nearly 100% travel, primarily within the USA and occasionally abroad.The ideal candidate will have at least 5 years of experience in a similar function. Troubleshooting...

  • Flexicrew Technical Services | Flow Assurance Engineer

    1 week ago

    houston, United States Flexicrew Technical Services Full time

    Overview:Flow Assurance Engineer II Houston, TX Responsibilities:Key Responsibilities Deliver process engineering services that meet our client, its customers and applicable statutory and regulatory specifications, on time and within budget.Perform flow assurance engineering services such as:Steady state and transient multiphase flow simulations, heat...

  • Technical Service Manager

    3 weeks ago

    Houston, United States PTS Advance Full time

    PTS is seeking a Technical Service Manager to oversee the day-to-day operations of the Technical Service Department. In this role the Technical Service Manager will provide supervision, guidance, and mentoring to a team of three Technical Support Specialists. Additionally, this role will work to improve technical services processes and systems.In addition to...

  • Technical Service Manager

    7 days ago

    Houston, United States PTS Advance Full time

    PTS is seeking a Technical Service Manager to oversee the day-to-day operations of the Technical Service Department. In this role the Technical Service Manager will provide supervision, guidance, and mentoring to a team of three Technical Support Specialists. Additionally, this role will work to improve technical services processes and systems.In addition to...

  • Technical Service Manager

    3 weeks ago

    Houston, United States NTG Staffing Full time

    New Tech Global is currently seeking a Technical Service Manager for a client in Houston, TX. This is a direct hire opportunity. Candidates that will be considered must have a strong background in HVAC, plumbing, and electrical systems. OverviewDefine, Maintain, report and accomplish department goals through managing the team, planning and evaluating...

  • Technical Service Manager

    7 days ago

    Houston, United States NTG Staffing Full time

    New Tech Global is currently seeking a Technical Service Manager for a client in Houston, TX. This is a direct hire opportunity. Candidates that will be considered must have a strong background in HVAC, plumbing, and electrical systems. OverviewDefine, Maintain, report and accomplish department goals through managing the team, planning and evaluating...

  • Technical Service Operations Manager

    3 weeks ago

    Houston, Texas, United States NTG Staffing Full time

    Technical Service Operations Manager Job DescriptionEstimated Salary: $85,000 - $115,000 per yearAbout the CompanyNew Tech Global (NTG) Staffing is a leading staffing agency specializing in technical placements. We're currently searching for an experienced Technical Service Operations Manager to oversee our technical service team.Job ResponsibilitiesThis...

  • CTS Complete Technical Services | Electrical Engineer

    1 week ago

    houston, United States CTS Complete Technical Services Full time

    Electrical EngineerProduces and supports the development of all types of Electrical deliverables on a project, including electrical power studies (load flow, short circuit, motor starting, protective relay coordination studies, etc.), electrical area classification drawings, one-lines, schematics and wiring design; lighting, power, grounding, and cable tray...

  • Technical Service Operations Manager

    2 weeks ago

    Houston, Texas, United States Elevate Human Capital Full time

    Job OverviewElevate Human Capital is seeking a skilled Technical Service Operations Manager for a client in NW Houston, TX. As the key leader of the technical service department, you will be responsible for overseeing daily operations and activities, establishing policies, procedures, and goals.The ideal candidate will have 10 years of experience as a...

  • Technical Experts in Control Systems

    2 weeks ago

    Houston, Texas, United States Taylor Technical Services, Inc. Full time

    Join our team of talented Instrument Designers at Taylor Technical Services, Inc. and take advantage of this exciting opportunity to work on challenging projects in the oil and gas industry.Company OverviewTaylor Technical Services, Inc. was established in 1977 and has since grown to become one of the largest suppliers of engineering personnel in the...

  • Technical Operations Manager

    2 weeks ago

    Houston, Texas, United States F1 Technology Group Managed IT Services in Houston Full time

    Job Title: Technical Operations ManagerAbout the RoleWe are seeking an experienced Technical Operations Manager to join our team at F1 Technology Group Managed IT Services in Houston. The successful candidate will be responsible for leading the technical operations team and ensuring that all technical initiatives are completed on time and within budget.The...

  • PTS Advance | Technical Service Manager

    3 weeks ago

    houston, United States PTS Advance Full time

    PTS is seeking a Technical Service Manager to oversee the day-to-day operations of the Technical Service Department. In this role the Technical Service Manager will provide supervision, guidance, and mentoring to a team of three Technical Support Specialists. Additionally, this role will work to improve technical services processes and systems.In addition to...

  • NTG Staffing | Technical Service Manager

    3 weeks ago

    houston, United States NTG Staffing Full time

    New Tech Global is currently seeking a Technical Service Manager for a client in Houston, TX. This is a direct hire opportunity. Candidates that will be considered must have a strong background in HVAC, plumbing, and electrical systems. OverviewDefine, Maintain, report and accomplish department goals through managing the team, planning and evaluating...

  • Senior Engineering Project Manager

    2 weeks ago

    Houston, Texas, United States Taylor Technical Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Engineering Project Manager to lead our technical services team at Taylor Technical Services, Inc. in the Houston/Gulf Coast area and Alaska.The successful candidate will have extensive experience in managing large-scale engineering projects, including planning, development, management, and...

  • PTS Advance | Technical Services Manager

    3 weeks ago

    houston, United States PTS Advance Full time

    Technical Services Manager*Hybrid ScheduleLocation-Houston, TXMy Client specializes in manufacturing and distributing a wide range of mechanical products for the HVAC, plumbing, electrical, and construction industries. With over 80 years of providing high-quality products and exceptional customer service, RectorSeal continues to grow rapidly, and this...

  • PTS Advance | Technical Services Manager

    3 weeks ago

    houston, United States PTS Advance Full time

    Technical Services Manager*Hybrid ScheduleLocation-Houston, TXMy Client specializes in manufacturing and distributing a wide range of mechanical products for the HVAC, plumbing, electrical, and construction industries. With over 80 years of providing high-quality products and exceptional customer service, RectorSeal continues to grow rapidly, and this...

  • Technical Operations Manager

    1 week ago

    Houston, Texas, United States Channel Personnel Services Full time

    Job OverviewWe are seeking an experienced Technical Operations Manager to oversee technical studies, project implementation, and regulatory compliance at our plant site. As a key member of our team, you will be responsible for maintaining hardware and software of process computers, with a focus on DCS control systems.

  • Senior Technical Support Professional

    2 weeks ago

    Houston, Texas, United States Flexicrew Technical Services (FTS) Full time

    Job OverviewFlexicrew Technical Services (FTS) is a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.We are seeking a Senior Technical Support Professional to join our team as a Field Support Technician. This direct hire opportunity requires nearly...

  • Technical Services Specialist

    1 week ago

    Houston, Texas, United States F1 Technology Group Managed IT Services in Houston Full time

    F1 Technology Group Managed IT Services in Houston is seeking a driven and experienced Technical Services Specialist to join our team. In this role, you will have the opportunity to work with a variety of technologies, including Windows Server, SQL, and VMWare.Responsibilities:Implementing and supporting server architecture, including design and...

  • Technical Service Engineering Manager

    24 hours ago

    Houston, United States Elevate Human Capital Full time

    Job DescriptionJob DescriptionEHC is currently looking for a Technical Service Manager for a client in the NW Houston, TX area.Job Overview:Technical Service Manager is responsible for overseeing the day-to-day operations and activities of the technical service department; establishes and enforces team policies, procedures, and goals. Guide strategic...