Service Desk Technician
4 weeks ago
Price Industries is seeking a Service Desk Technician with experience in Active Directory, hardware support, networking, and Microsoft Office Suite. At Price, innovation converges with excellence in HVAC solutions, propelling us as a foremost global leader in air distribution. Our commitment resonates in nurturing a dynamic workplace, igniting talent, and fostering the growth of transformative ideas.
This is a hands-on position where you will interact with our user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues and manage the user’s expectations.
Keys
- 3+ years of Desktop support experience in a large-scale distributed environment.
- Experience with Windows (XP/7/8/10), Active Directory, Microsoft Office, network protocols and telephony
- Hardware support
Responsibilities
- Provide first-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment.
- Setup and maintain new computers, laptops, and mobile devices including all required hardware and software.
- Support Microsoft office suite of products, and a variety of specialized applications.
- Provide help desk support for users for all hardware and software issues and requests.
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Work individually and in a team on IT projects, such as hardware or software upgrades.
- Comfortable in using a ticketing system to log all support calls and request.
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