UX Researcher

Job Title: UX Researcher

Job Location: 370 Interlocken Blvd # 150 Broomfield, CO 80021

Job Duration: 12 months

Job Type: Remote

Job Pay: $58.57-$58.57/hr.

Job Description:

Summary:

• Work in an agile environment, coordinating with people across products and across disciplines, balancing business objectives, end-user goals, and technical requirements to assist in the creation of world-class experiences.
• Responsible for ensuring the user-viewpoint is well-represented in everything that the Digital Product teams do, from planning through development, and release.
• Skilled and curious researcher who can plan, recruit, conduct, analyze, and present user research.
• Help build whole team buy-in and bring your Product Owner and developers with you through the process, whether through field research, collaborative journey mapping, facilitating a design sprint, or running a usability test.
• By obtaining and communicating user needs for short-term and long-term visioning, validating experiences in an agile environment, and conducting deeper exploration into concepts that impact multiple project teams, this role will impact customer, prospect, and partner experiences.
• This role is 80% user experience research/analysis and 20% strategic user experience, with opportunities to apply interaction design skills if you have them.
• Experience with B2B commerce is highly beneficial.

Responsibilities:

• Plan and conduct user research as an input into both experience strategy and project execution.
• Guide teams on best research methods for a given problem, question or challenge.
• Analyze, synthesize, interpret, and explain research results.
• Prepare and deliver easy-to-understand, well-designed research plans and findings tailored to a variety of audiences.
• Plan and facilitate workshops with key stakeholders to gather information and insights.
• Help drives to consensus. Document and communicate outcomes in a clear, effective, and visually-appealing manner.
• Actively lead and collaborate in discussions and working sessions with cross-functional groups.
• Interpret user feedback to help guide designers as they develop high-fidelity designs and prototypes.
• Work independently under general prioritization and guidance of the UX Director.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Specific Deliverables Include:

• Research Proposals/Plans. Research Results/Analysis Presentations and Leave-Behinds. Personas and User/Customer Journey Maps

Required Experience:

• Bachelors degree or equivalent experience
• 2 to 4 years in a user experience role, including UX research and UX strategy
• Experience planning, conducting and summarizing user research and design workshops
• Experience with tools such as Dovetail, Lookback, Validately, Qualtrics, or Miro
• Experience using a variety of research methods across the product lifecycle Excellent written, verbal and interpersonal communications skills
• Strong presentation skills, including preparing presentations and presenting them to various local and remote audiences
• Strong consultative skills, capable problem-solving abilities, and ability to build consensus across teams
• Willingness to travel, as needed, to conduct user research
• Comfortable work independently on multiple projects and priorities

Additional Preferred Experience

• Degree in Anthropology, Sociology, Psychology, Human Computer Interaction or similar field
• HVAC and or manufacturing industry experience
• Experience with web and mobile design in an agile environment
• Comfortable working with UX research and design agencies
• Creating and testing Information architectures & Micro-copy
• Working knowledge of graphic design best practices (color theory, brand standards)
• Experience in Figma, Axure, Sketch, Adobe XD, Omnigraffle, Balsalmiq, or other wireframing and interactive prototyping tools
• Experience leading researchers and/or designers
• Micro-copy experience
• Quantitative research skills