ITUS - UX Researcher II

4 weeks ago

Broomfield, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating, ventilation, and air conditioning (HVAC) systems, and commercial and residential building services, parts, support, and controlsenergy services and building automation.
Position: UX Researcher II Location: Broomfield, CO 80021 Duration: 12 Months Job Type: Contract Work Type: Remote Job Summary:
  • Work in an agile environment, coordinating with people across products and across disciplines, balancing business objectives, end-user goals, and technical requirements to assist in the creation of world-class experiences.
  • Responsible for ensuring the user-viewpoint is well-represented in everything that the Digital Product teams do, from planning through development, and release.
  • Skilled and curious researcher who can plan, recruit, conduct, analyze, and present user research.
  • Help build whole team buy-in and bring your Product Owner and developers with you through the process, whether through field research, collaborative journey mapping, facilitating a design sprint, or running a usability test.
  • By obtaining and communicating user needs for short-term and long-term visioning, validating experiences in an agile environment, and conducting deeper exploration into concepts that impact multiple project teams, this role will impact customer, prospect, and partner experiences.
  • This role is 80% user experience research/analysis and 20% strategic user experience, with opportunities to apply interaction design skills if you have them. Experience with B2B commerce is highly beneficial.
Responsibilities:
  • Plan and conduct user research as an input into both experience strategy and project execution.
  • Guide teams on best research methods for a given problem, question or challenge.
  • Analyze, synthesize, interpret, and explain research results.
  • Prepare and deliver easy-to-understand, well-designed research plans and findings tailored to a variety of audiences.
  • Plan and facilitate workshops with key stakeholders to gather information and insights.
  • Help drive to consensus.
  • Document and communicate outcomes in a clear, effective, and visually-appealing manner.
  • Actively lead and collaborate in discussions and working sessions with cross-functional groups.
  • Interpret user feedback to help guide designers as they develop high-fidelity designs and prototypes.
  • Work independently under general prioritization and guidance of the UX Director.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Specific Deliverables Include:
  • Research Proposals/Plans.
  • Research Results/Analysis Presentations and Leave-Behinds.
Personas and User/Customer Journey Maps Required Experience:
  • Bachelors degree or equivalent experience
  • 2 to 4 years in a user experience role, including UX research and UX strategy
  • Experience planning, conducting and summarizing user research and design workshops
  • Experience with tools such as Dovetail, Lookback, Validately, Qualtrics, or Miro
  • Experience using a variety of research methods across the product lifecycle Excellent written, verbal and interpersonal communications skills
  • Strong presentation skills, including preparing presentations and presenting them to various local and remote audiences
  • Strong consultative skills, capable problem-solving abilities, and ability to build consensus across teams
  • Willingness to travel, as needed, to conduct user research
  • Comfortable work independently on multiple projects and priorities
Additional Preferred Experience
  • Degree in Anthropology, Sociology, Psychology, Human Computer Interaction or similar field
  • HVAC and or manufacturing industry experience
  • Experience with web and mobile design in an agile environment
  • Comfortable working with UX research and design agencies
  • Creating and testing Information architectures & Micro-copy
  • Working knowledge of graphic design best practices (color theory, brand standards)
  • Experience in Figma, Axure, Sketch, Adobe XD, Omnigraffle, Balsalmiq, or other wireframing and interactive prototyping tools
  • Experience leading researchers and/or designers
  • Micro-copy experience
  • Quantitative research skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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