Desktop Support Technician

3 weeks ago

Redmond, United States eXcell Full time
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 

Our client, a successful aerospace manufacturer, is currently in search of a qualified Senior Desktop Support Technician to join their team onsite in Redmond, WA. This is a 3+ month contract opportunity with the possibility of Contract to Hire.

This role will be the sole onsite technician to support all end users. The technician will support new workstation installs, provide support and liaison between the shared services team, will provide operation support to the activities and resources required of computer operations and applications systems, setup and implement software to support scheduling, reports, report generation, and data backups, troubleshoot and resolve problems associated with these environments.

Duties and Responsibilities:
  • Provide tier two support of technical infrastructure and coordinate efforts with vendors if tier three support is required
  • Act as first point of contact for customers through the helpdesk via phone, chat, email, and tickets
  • Troubleshoot system, office, hardware, and business applications
  • Provide desktop support and troubleshooting, laptop refreshes and break / fix
  • Image desktops and movement of workstations
  • Responsible for operating and other system software
  • Responsible for upgrading the operating and system software and keeping patches current
  • Execute the disaster recovery / back up procedures and archiving procedures
  • Manage security for servers
  • Responsible for performance tuning, capacity planning, database administration, and fault management
  • Use FIFO, SLA based ticketing system to work and resolve helpdesk tickets and service requests
  • Make sure all documentation is well maintained

Skills and Qualifications:
  • Minimum 5 to 8+ years of experience as an IT generalist
  • Bachelors or associate degree or equivalent work experience with updated and valid certification
  • Experience using a ticketing system
  • The ideal candidate will be established in Deskside Support - hardware, active directory, lifecycle of hardware, imaging, deployment, break-fix, coordination with vendors (ex: Dell, follow agreements)
  • Must be organized, can coordinate activities, and have good follow through
  • Must have strong customer service skills, be patient and must be able to multi-task
  • Understanding of networks, voice, infrastructure as tech will be dealing with server guys – what is causing the problem and work with the appropriate teams
  • Will be supporting all levels of users from shop floor to C-Level Executives
  • Will assist with teleconferencing, meeting rooms, video, and other equipment
  • Need to have tactical competency, have a defined troubleshooting process no matter what model they use. Ex: OSI model – they can work through the application layer or can working it backwards
  • Must have strong customer service and the ability to partner with users at all levels
 
 
 
$42.00 - $48.00 per hour
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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