Service Coordinator

3 weeks ago


Tonawanda, United States Imagine Staffing Technology, An Imagine Company Full time

Job Title: Service Coordinator

Location: Tonawanda, NY

Hire Type: Direct Hire

Salary: $45k - $ 55k

Work Model: Onsite


Nature & Scope:

Position Overview


Are you passionate about making a tangible difference in people's lives? Are you adept at coordinating services with a keen eye for detail and a heart for helping others? Look no further Our client is seeking a dedicated and dynamic Service Coordinator to join them in their mission to enhance the lives of their clients. As a Service Coordinator with them, you'll have the opportunity to collaborate closely with clients, assess their needs, and coordinate resources to ensure they receive the support they deserve. With a focus on empathy, organization, and effective communication, you'll play a pivotal role in orchestrating services that positively impact individuals and communities. If you're ready to be part of a team that values compassion, innovation, and making a meaningful difference, we invite you to apply and embark on a rewarding journey with them.


Role & Responsibility:

Tasks That Will Lead To Your Success


  • Timely and professionally handle field service calls and issues arising from the field service visits.
  • Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.
  • Assists customers with equipment and field service-related problems and offers economic solutions.
  • Assists with warranty returns and resolution by creating Warranty Return Authorizations.
  • Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams.
  • Helps create and maintain role related workflows.
  • Maintains weekly, monthly, and annual habits as scheduled.

Skills & Experience:

Qualifications That Will Help You Thrive


  • Two to five years experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset.
  • Strong PC skills, especially Word, Excel are a must.
  • Strong communication skills, both verbal and written are required.
  • Maintain customer service relationship through customer phone support.
  • Initiate Service Warranty claims for processing through the service management system.
  • Assist in the handling of the returned goods process.
  • Create and maintain service information in the company enterprise database.
  • Ability to think clearly and logically, analyze and problem solve.
  • French oral and written communication skills would be an asset.

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