Desktop Support Technician

2 months ago

Tulsa, United States eXcell Full time

Find out why eXcell is the employer of choice for contractors Join eXcell and enjoy our generous employee benefits

Our client has a brand new opportunity for a qualified Desktop Support Technician to join their team onsite in Tulsa, OK and Okmulgee, OK (including Stillwater and Vinita as needed). The ideal candidate must have a valid license, car insurance, and personal reliable transportation as some driving will be required for this role.
 
Duties and Responsibilities:

  • Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable

  • Provide deskside hardware and software support

  • Update asset management system of record where applicable

  • Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)

  • Perform hardware refresh of aging hardware with the new device based on the end user profile

  • Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix

  • Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

 
Skills and Qualifications:

  • Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks

  • Experience working with incident management tools and software packages

  • Knowledge and experience working with Windows 10 / 11

  • Problem solving and analytical skills to understand the technical implications of business decisions and requests

  • Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion

  • Must demonstrate active listening skills that can collect accurate and detailed information

  • Capability to learn and support new applications

  • Ability to defuse tense situations and focus on the issue at hand

  • Verbal communication that is polished, professional, and easy to understand over the phone when needed

  • Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation

  • Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email

  • Must have excellent customer service skills and end-user support experience

  • Ability to translate technical language into user-friendly information

  • Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation

  • Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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